24 days old

Network Engineer - 3rd Level Support

Budapest, Budapest 1061
  • Job Code
    278381BR

Introduction
Your Role and Responsibilities :
Within the IBM Client Innovation Centre our professionals offer high level engineering service and ensure the operation of business critical IT systems of different customers. Currently we are looking for new members into our Network team who will provide 3rd and last level engineering support for our customers.

ROLES AND RESPONSIBILITIES

Troubleshoot LAN, WAN impairments and outages on Cisco and Viptela based network infrastructure
Complete engineer level tasks on the designated systems
Handle incident, change, problem, release management and continual service improvement tasks
Communicate with local contacts, providers, partners in case of technical problems
Maintain operation related communication and administration, solve service requests assigned by other support team/group
Generate and update documentations and reports
Support 2nd level operations and other support teams
Compliant with the business processes in operations
Perform on-call support (if applicable) according to the schedule defined and announced by the management


QUALIFICATIONS

Comprehensive knowledge and experience in Network operations and design, switches, routers, and firewalls.
Minimum of 3 years' experience and must have certification as a Cisco Certified Network Associate (CCNA) and Cisco Certified Network Professional (CCNP).
LAN switching & routing & Ethernet networks along with IP routing, configuration, troubleshooting of switched & routed networks.
Fully capable of addressing all levels of trouble calls or network events.
Excellent troubleshooting skills, fast technology learner and ability to independently perform tasks.
Work independently on most efforts, self-motivation at the handling and solving of problems
Excellent communication skills/command of English
High sensibility for problems and customer orientation
Knowledge of ITIL processes and documentation standards
Hands on experience and proven knowledge of Cisco. Viptela knowledge is an advantage


WHAT WE OFFER

Attractive compensation package with competitive base salary and benefits
High-quality trainings and opportunities to acquire official professional certificates
Long-term career development opportunities within IBM, including over 170 countries
Nice work environment in Budapest, Infopark
Employment for an indefinite period within a company with a powerful reputation for success, which is focused on innovation, growth and future technologies


Your Role and Responsibilities
Within the IBM Client Innovation Centre our professionals offer high level engineering service and ensure the operation of business critical IT systems of different customers. Currently we are looking for new members into our Network team who will provide 3rd and last level engineering support for our customers.

ROLES AND RESPONSIBILITIES
  • Troubleshoot LAN, WAN impairments and outages on Cisco and Viptela based network infrastructure
  • Complete engineer level tasks on the designated systems
  • Handle incident, change, problem, release management and continual service improvement tasks
  • Communicate with local contacts, providers, partners in case of technical problems
  • Maintain operation related communication and administration, solve service requests assigned by other support team/group
  • Generate and update documentations and reports
  • Support 2nd level operations and other support teams
  • Compliant with the business processes in operations
  • Perform on-call support (if applicable) according to the schedule defined and announced by the management

QUALIFICATIONS
  • Comprehensive knowledge and experience in Network operations and design, switches, routers, and firewalls.
  • Minimum of 3 years' experience and must have certification as a Cisco Certified Network Associate (CCNA) and Cisco Certified Network Professional (CCNP).
  • LAN switching & routing & Ethernet networks along with IP routing, configuration, troubleshooting of switched & routed networks.
  • Fully capable of addressing all levels of trouble calls or network events.
  • Excellent troubleshooting skills, fast technology learner and ability to independently perform tasks.
  • Work independently on most efforts, self-motivation at the handling and solving of problems
  • Excellent communication skills/command of English
  • High sensibility for problems and customer orientation
  • Knowledge of ITIL processes and documentation standards
  • Hands on experience and proven knowledge of Cisco. Viptela knowledge is an advantage

WHAT WE OFFER
  • Attractive compensation package with competitive base salary and benefits
  • High-quality trainings and opportunities to acquire official professional certificates
  • Long-term career development opportunities within IBM, including over 170 countries
  • Nice work environment in Budapest, Infopark
  • Employment for an indefinite period within a company with a powerful reputation for success, which is focused on innovation, growth and future technologies

IBMHAIS1


Required Technical and Professional Expertise
  • Comprehensive knowledge and experience in Network operations and design, switches, routers, and firewalls.
  • Minimum of 3 years' experience and must have certification as a Cisco Certified Network Associate (CCNA) and Cisco Certified Network Professional (CCNP).
  • LAN switching & routing & Ethernet networks along with IP routing, configuration, troubleshooting of switched & routed networks.
  • Fully capable of addressing all levels of trouble calls or network events.
  • Excellent troubleshooting skills, fast technology learner and ability to independently perform tasks.
  • Work independently on most efforts, self-motivation at the handling and solving of problems
  • Excellent communication skills/command of English
  • High sensibility for problems and customer orientation
  • Knowledge of ITIL processes and documentation standards
  • Clean criminal record (Erklcs bizonytvny)



Preferred Technical and Professional Expertise
  • Hands on experience and proven knowledge of Cisco. Viptela knowledge is an advantage



About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking.If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS isthe place for you!


Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.


About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.


Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.


Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Categories

Industry

  • Computers Software and Hardware
Posted: 2019-11-11 Expires: 2019-12-11

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Network Engineer - 3rd Level Support

IBM
Budapest, Budapest 1061

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