At AT&T, we bring the world together with technology in ways you never imagined. Whether its your next big idea or the newest innovation, were looking for people like you to lead the way.

Your creative solutions could impact innovations across telecommunications, high-speed Internet and pay TV. Its an opportunity to combine your passions for entertainment, media and technology to transform our company and your career. Step into a future with AT&T.


As the Level 2-3 on-site support in AT&T Network node in Frankfurt am Main and additional remote AGN POPs in EMEA, you will perform the daily datacenter operation activities:

Troubleshoot Tier 2-3 incidents, equipment configuration, services monitoring, support & management of new connections and services in the AT&T datacenter infrastructure.


Your roles and responsibilities will be to:

provide onsite support in AT&T Network node in Frankfurt am Main

coordinate on-site H&E service in assigned remote AGN POPs in EMEA

be responsible for the installation and the execution of changes in the network infrastructure.

assist and provide hands and eyes for our remote L3 team.

interact with other AT&T service towers to ensure the end-to-end solution of issues.

maintain network operation under SLAs


Requirements:


ITIL knowledge with technical network background.

**Native German** and fluent English in speech and writing.

Service Management and Customer oriented.

Be able to build a good relationship with customers.

Be capable to work under high pressure.

Very good knowledge of datacenter cabling (Fiber, Ethernet) and connector types.

Good understanding of WAN and LAN set up, including circuit measurement.

Good knowledge of Cisco technology (router and switches).

Multi brand knowledge in routing & switching (Cisco, Juniper).

Good knowledge in network measurement and measurement devices.

Minimum of 3 years experience in installation, support and management of network devices.


Working hours: EMEA (approx. 8am-5pm; 38hours/ week)


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AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws

We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status