21 days old

Network Operator - 2nd Level Support

Budapest, Budapest 1061
  • Job Code
    254315BR

Introduction
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Your Role and Responsibilities
Within the IBM Client Innovation Centre our professionals offer high level engineering service and ensure the operation of business-critical IT systems of different clients. We are looking for Network Operators, who will be responsible for the operation of huge network infrastructures for international clients all over the world.

ROLES AND RESPONSIBILITIES
  • Monitoring Cisco and Viptela routers and switches, loadbalancers, wireless controllers
  • Opening and handling of incidents
  • Troubleshooting of LAN, WAN related impairments and outages
  • Communicating with local contacts, providers and network engineering
  • Solve network problems based on well-defined processes and checklists as fast as possible
  • Problem determination associated with BAU and new project installs.
  • Management of problems and escalations where required
  • High awareness of individual customer service levels, SLAs when dealing with problems.
  • Callout services to third parties (eg vendors) as require

QUALIFICATIONS
  • Hands on experience on network devices: Router, Switches, firewalls, Wireless AP
  • Able to work in different shifts Monday to Sunday 24/7
  • Good communication skills to interface Engineering, customer, vendor and third-party personnel.
  • Customer oriented personality
  • Self-motivation in handling and solving of problems
  • Intermediate command of English
  • CCNA certification

WHAT WE OFFER
  • Attractive compensation package with competitive base salary and benefits
  • High-quality trainings and opportunities to acquire official professional certificates
  • Long-term career development opportunities within IBM, including over 170 countries
  • Nice work environment in Budapest, Infopark
  • Employment for an indefinite period within a company with a powerful reputation for success, which is focused on innovation, growth and future technologies



Required Technical and Professional Expertise
  • Hands on experience on network devices: Router, Switches, firewalls, Wireless AP
  • Able to work in different shifts Monday to Sunday 24/7
  • Good communication skills to interface Engineering, customer, vendor and third-party personnel.
  • Customer oriented personality
  • Self-motivation in handling and solving of problems
  • Intermediate command of English
  • Clean criminal record (Erklcsi bizonytvny)



Preferred Technical and Professional Expertise
  • CCNA certification



About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking.If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS isthe place for you!


Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.


About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.


Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.


Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Categories

Industry

  • Computers Software and Hardware
Posted: 2019-09-26 Expires: 2019-10-26

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Network Operator - 2nd Level Support

IBM
Budapest, Budapest 1061

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