19 days old
2018-07-302018-08-29

Network Refresh Field Support Manager - (Duluth)

Columbia, MD
Responsibilities Include:
Managing service delivery staff to ensure service levels and objectives are met.
Implementing operations improvements to meet established objectives across multiple facilities.
Assisting in managing activities related to customer requirements, budget challenges, human resource needs and plans for new business development within assigned area.
Facilitating customer relationship and satisfaction while ensuring adherence to company policies and processes.
Investigating matters of significance, recommends and implementing appropriate course of action.
Implementing business processes and assisting in process improvement initiatives in order to enhance customer service.
Working knowledge/understanding of:  Services performed to enable all aspects of the network to include maintenance, sustainment of existing networks, and identification/correction of complex internetwork issues to include:
Maintaining data, voice and/or video network hardware and systems;
Investigating and resolving network and hardware matters of significance;
Researching, analyzing, isolating and resolving errors;
Assessing and updating older networks as needed and in accordance with specified plans.
Providing escalated Tier-2 and Tier-3 technical support on data, voice or video networks;
Answering technical questions; recommending and Implementing approved course of action.
Installing network applications on network servers or voice equipment; Maintaining, testing, researching and resolving problems.
Designs, Implementing and maintaining various networks such as LAN, CAN, and voice systems in accordance with specified requirements.
Preparing data or voice network diagrams and drawings to document and assist in communicating current operational status of networks.
Performing data or voice network configurations and configuration changes of various voice or data equipment such as routers, switches, intelligent hubs, multi-function switches, end offices, signaling transfer points, PBX, voice mail, call management systems, etc. to enhance performance.

Required Skills, Experience, and Education:  Shall have seven (7) years of experience that may include a combination of work history and education. A masters degree is equivalent to 6 years of experience, a bachelors degree is equivalent to 4 years of experience and an associates degree is equivalent to 2 years of experience. The degree must be from an accredited college or university. Must have excellent communication, interpersonal, and leadership skills. They coordinate with team members those in project management, security, asset management, customer service or help desk departments to solve problems and manage projects. Conflict resolution, analytical, and decision-making skills are crucial to the position as well.
Required Clearance: Candidate must have a TS/SCI polygraph clearance
Desired:DoD 8570 IAT Level 1 or MCSE

Required Skills, Experience, and Education:   Shall have seven (7) years of experience that may include a combination of work history and education. A masters degree is equivalent to 6 years of experience, a bachelors degree is equivalent to 4 years of experience and an associates degree is equivalent to 2 years of experience. The degree must be from an accredited college or university. Must have excellent communication, interpersonal, and leadership skills. They coordinate with team members those in project management, security, asset management, customer service or help desk departments to solve problems and manage projects. Conflict resolution, analytical, and decision-making skills are crucial to the position as well.
 
Required Clearance:  Candidate must have a TS/SCI polygraph clearance
Desired: DoD 8570 IAT Level 1 or MCSE

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Network Refresh Field Support Manager - (Duluth)

AT&T
Columbia, MD

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