16 days old

Network Services Specialist

Multiple Cities, Multiple
  • Job Code
    260318BR

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.


Your Role and Responsibilities
You and IBM India
IBM's Purpose is to be essential to our clients, to the world and one another and we are confident that together as IBMers we will drive this purpose. When you join IBM you join a culture of openness, teamwork, trust, and the invitation and expectation to have a voice. Join us and Do your Best Work Ever.
We are recognized gold standard for inclusion, reflected in winning, to name a few, the 2018 Catalyst Award for advancing women in business, the National Award 'Best Employer of People with Disabilities' and being named one of the top 5 2018 Top Companies for Women Technologists for building an inclusive workplace We advocate for fairness and equality as everyone is, and always has been, welcome at IBM.
Join a brand with a history of continuous re-invention, transforming itself throughout its 100-plus years. In the past five decades alone, IBM has ushered in the eras of the mainframe, the personal computer, IT services and enterprise software. In its current transformation, IBM is once again leading the reordering of the technology industry.
Business Unit Introduction
Our IBM Global Technology Services (GTS) helps clients plan, implement and lead an efficient, resilient, flexible IT infrastructure. Be it groundbreaking outsourcing tied to business outcomes or integrated managed services or discrete services - IBM GTS is the partner of choice for infrastructure services.
Come join our team of IBM experts, who are leaders with vision, distinguished engineers and IT architects who have worked with thousands of clients to transform enterprise IT, migrate to cloud, apply automation and ensure business continuity. We help client run their IT better, accelerate innovation and deliver unmatched performance with the power automation.
Who you are
As Network Architect, you are responsible for handling network/security support, managing network performance and actively identifying issues before they become customer affecting. You will provide 24x7 support, as well as provides training to junior engineers. Below will be regular responsibilities.
What will you do
  • Architecting and Designing maintenance and troubleshooting of High-end Routers/Switches/load balancer/Firewalls etc. appliances utilizing standard methodologies along with other aspects of client security
  • Collaborate with Architects on solutions addressing application delivery, integration, and access control needs
  • Support the operations of advanced IP network/security services and take partner concerns from Level 3 and SME engineers and as directed by Operation Managers
  • Work in a fast-paced Network Operation environment
  • Experience in Remote troubleshooting and diagnosis of network connectivity issues
  • Partner with a variety of customers and vendors (some technical some non-technical)
  • Communicate and explain technical jargon to non-technical people
  • Receive calls from customers and work trouble tickets to resolve customer intensified the issues
  • Contribute in providing appropriate content for the weekly/monthly/quarterly service report
  • Perform other duties as assigned
How well help you grow:
  • Youll have access to all the technical and management training courses to grow your expertise
  • Youll learn directly from expert developers in the field; our team leads love to mentor
  • You have the opportunity to work in many different areas to determine what really excites you.
We wish you great success in your career and encourage you to bring your best self to work with IBM.
Culture
IBM is committed to crafting a diverse environment and is proud to be an equal opportunity employer. You will receive consideration for employment without regard to your race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to compliance with all fair employment practices regarding citizenship and immigration status.
Please Beware...
Of misleading advertisements and fraudsters issuing 'Offer Letters', on behalf of IBM in exchange for a fee. We recommend you to Stay Alert. Read more here http://ibm.co/2fwBkyK. To avoid any instance of fraud, when receiving communication from IBM, look for this authentic IBM e-mail format: XYZ@in.ibm.com.




Required Technical and Professional Expertise
  • Minimum 12+ years of experience in Network & Securities
  • Proficient in Level 1-4 helpdesk network problem resolution
  • Experience in design and solutioning of Network along with 3rd party vendor coordination, support, and management for incident & problem determination and resolution
  • Ability to perform site acceptance testing and work with Telecommunication Service Providers to resolve advanced circuit problems to resolution
  • Validated knowledge to perform complex changes on the Network and Security devices
  • Experience in working with Hardware/Software Vendors to resolve problems
  • Work a rotating shift schedule along with managing Global Operations Center shifts and exchange handoff between various shifts
  • Ability to train and mentor engineers while participating on weekly/monthly/quarterly service technical & solution review calls with customers
  • CCNA and CCNP or JCNIA/JNCIS and JNCIP or Professional level industry Certification



Preferred Technical and Professional Expertise
  • Network management systems and tools such as: Spectrum, eHealth, Wireshark, ftp, SSH, Secure CRT
  • CCIE or JNCIE and ITIL Foundation is desirable
  • You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
  • Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
  • Intuitive individual with an ability to manage change and proven time management
  • Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
  • Up-to-date technical knowledge by attending educational workshops, reviewing publications



About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking.If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS isthe place for you!


Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.


About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.


Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.


Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Categories

Industry

  • Computers Software and Hardware
Posted: 2020-01-03 Expires: 2020-02-02

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Network Services Specialist

IBM
Multiple Cities, Multiple

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