26 days old

Networking Asset Manager

Cisco Systems Inc.
Bengaluru, KA 560002

Role Description

How

The Cisco Asset Manager will deliver Asset Management service for multiple Cisco customers. The Cisco Asset Manager will serve as the single point of contact to the customer, partner and internal Cisco stakeholders, including the Sales/account and Customer Experience teams for managing, tracking, reporting and resolving issues with the customers' Cisco IB data.

The individual would be supporting our customers in their effort to manage the lifecycle of HW and SW assets in their networks to mitigate operational and financial risks, optimize Total Cost of Ownership and improve the overall customer experience.

This is a customer engagement role with requires customer engagement/service experience the role requires Asset Managers to work directly with Ciscos customers/partners and collaborate with Cisco CX (aka Customer Experience) teams to deliver clean IB insights and enable a smooth lifecycle management to the end customer.

Job Duties and Responsibilities

  • Accountable to ensure that the customer IB is in the correct contract, location, and service coverage level
  • Lead implementation of Asset Management service for Ciscos customers
  • Accountable for onboarding new customers, IB aggregation/reconciliation from disparate data sources and present IB Business insights to customers
  • Learn customers' processes relating to Installed Base data management; recommend changes to improve Installed Base data management
  • Identify discrepancies and execute processes for managing Move, Add Change, and Delete (MACD) activities
  • Provide ongoing IB maintenance support to customers
  • Cross functional collaboration required to execute on tasks

Job Skills Required.

The right candidate should have ability to:

  • Understand Cisco business model know how Cisco sells, Cisco product portfolio and GTM strategies - D
  • Interpret large raw data sets; conduct data analysis and audits high level of excel mastery (macros, Pivots, Formulas and Slicing), ability to work through large data and understand reporting - M
  • Take ownership of customer data purity - Develop and lead execution of action plan to update Cisco databases with improved IB data - M
  • Excellent communication skills, bold, assertive and possess a sense of ownership of the assigned customers - Lead client calls, participate in quarterly business reviews, and conduct on-site visits (where required - M
  • Ability to generate reports using Tableau, Excel. Knowledge of Power BI and other dashboard tools is an added plus. Produce reports for Customers, Account Teams, and other partners- D
  • Ability to work independently and in a cross functional team environment- M

Eligibility & Qualifications

  • Bachelor degree/Graduate - Mandatory
  • At least 4 years of overall customer engagement experience and 2 years of relevant experience - Mandatory
  • Highly organized with strong project management and time management skills-
  • Responsive and timely in delivering on commitments
  • Positive attitude and strong work ethic
  • Knowledge of Cisco products and services (desired)

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, aggressive steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 

Categories

Posted: 2020-09-23 Expires: 2020-10-23

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Networking Asset Manager

Cisco Systems Inc.
Bengaluru, KA 560002

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