1+ months

NOC Technician Tier 3 Senior/Help Desk Technician (Government)

Great Falls, VA 22066
AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers mission.

Our Network Operations Center (NOC) detects and protects against unauthorized access, exploitation, and data exfiltration targeting Federal Government, US-based Commercial, State, Local, Tribal, and Territorial (SLTT) organizations networks.

AT&T has an opening for a NOC Tier 1, day-shift, Sun-Thur (6am 2pm) to support the Government, DoD and Commercial services in providing help desk and network monitoring and management support for multiple custom networks/service applications in a 24X7 operations facility.

**Job Duties/Responsibilities:**

+ Fault monitoring and management, troubleshooting, network and application management, configuration control, trouble ticket generation and management, and reports development and generation.

+ Provide customer phone support and status updates as needed.

+ Provide direction, coordination and partner with various work centers, network engineers/system administrators, and customer organizations in the execution of daily tasks.

+ Proactively monitor network related issues using various monitoring tools.

+ Conduct basic layer 1 troubleshooting of equipment when required.

+ Make technical and process recommendations to prevent repeating outages.

**Required Clearance:**

TS/SCI; US citizenship(#topsecret)

**Required Qualifications:**

+ DOD 8570 IAM I/IAT II Certification via Security + Certification

+ Work experience in tiered operational support

+ Excellent customer service skills and a positive attitude

+ Proven experience in or knowledge of network management of WAN/LAN computer networks, data communications, TCP/IP, applications monitoring & diagnostics

+ Working knowledge of Solarwinds or comparable network management tool, ticketing systems (e.g. Trac, ManageEngine, or Remedy), and basic Windows and Linux skills

**Desired Qualifications:**

+ Familiarity with routers, switches, firewalls, server system administration skills, Splunk, Windows, Linux.

AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.


Posted: 2020-11-16 Expires: 2021-02-12

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NOC Technician Tier 3 Senior/Help Desk Technician (Government)

Great Falls, VA 22066

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