1+ months

Offer Lifecycle Program Manager

Cisco Systems Inc.
San Jose, CA 95113

What You'll Do

We are looking for a highly motivated, experienced individual to join the Product Operations Collaboration Software and Offers team. The Offer Lifecycle Program Manager (OLPM) role concentrates on digital products including software and commercial offers. You will lead all aspects of the end-to-end lifecycle of assigned portfolio from NPI through EOL.

The OLPM represents operations in bringing all the relevant authorities, services and tools together to realize and maintain the customer experience.

Who You'll Work With

You will partner closely with the Offer/SW/HW Product Management, Engineering, Offer Lifecycle Enablement Central, CPS Incubation Services, Offer Monetization Office, IT, and SWPM teams to bring digital products and solutions to market and maintenance throughout the full lifecycle. This is a highly dynamic role spanning across all operational functions.

  • Partner with multi-functional specialists across the company to ensure readiness and execution of offer rollout.
  • Work closely with partners to drive analytics, metrics, process improvements and visualizations to measure offer performance and influence roadmap discussion.
  • Reconcile solution packaging and GTM strategies to ensure continuity across solution offerings.

Who You Are

You thrive in innovative and groundbreaking environments, you are comfortable challenging the status quo and handling a fast rate of change. You are creative and passionate about implementing innovative solutions and new operating models that drive customer outcomes and tackle real operational problems. You have an eye for the details as well as for the big picture. You are passionate about redefining operations and take pride in exceeding expectations. This OLPM role provides an opportunity to bring that passion to an exciting role, leading and coordinating with different operations functions and the Collaboration business to get new offers out to the market.

Minimum Qualifications

  • BS/BA in Business, Computer Science or equivalent.
  • Minimum 7-10 years of hands on Project/Program Management experience in a highly multi-functional environment and also in-depth operational experience on Quote to Cash processes.
  • Ciscos Annuity Platform, Subscriptions, Monetization, Cisco Commerce, digital products, software industry, SaaS, Cloud delivery and Collaboration business knowledge.
  • Strong program management skills, including proven communication and a track record of influencing outcomes and optimizing schedules.
  • Ability to adapt to a constantly evolving environment, meet deadlines, and succeed under pressure.
  • Comprehensive understanding of Cisco's products and offering including configuration, delivery, fulfillment.
  • Knowledge of Cisco's product development methodology and new product introduction.
  • Software licensing (Classic and Smart), fulfillment, and provisioning.
  • Ability to clearly connect with both business and technical partners.
  • Awareness of agile methodology.
  • Comprehensive understanding of Ciscos Collaboration business and solutions is a plus.

Skills/Core Proficiencies

  • Adaptive demeanor comfortable working in multifaceted and changing environment.
  • Ability to build strong working relationships across all levels of the organization.
  • Demonstrate good judgment in identifying problems in advance, navigating opposing priorities and proposing solutions.
  • Proven understanding of product structure and portfolio concepts.
  • Excellent executive level communication and influencing skills.
  • Validated leader of multi-functional teams.
  • Forward-thinking collaborator able to deliver results.

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!



Posted: 2020-10-21 Expires: 2021-02-05

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Offer Lifecycle Program Manager

Cisco Systems Inc.
San Jose, CA 95113

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