6 days old

On-Site Regional Operations Director, On-Site Solutions - Canonsburg, PA, Burbank, CA, or Telecommute

Canonsburg, PA 15317 Work Remotely
  • Job Code

Careers with MedExpress. At MedExpress, we believe in delivering quality, convenient, affordable health care and exceeding our patients' expectations. Our neighborhood medical centers are open every day from 8-8 with a full medical team and no appointments necessary to help patients get in, get healthy, and get back to what's really important. We provide a broad scope of services including urgent care, basic wellness and prevention, and employer health services. As part of the Optum and UnitedHealth Group family of businesses, we're working together to help people live healthier lives and to help the health system work better for everyone. You can become part of our elite team almost anywhere with 250 MedExpress centers across the country and two administrative offices in Morgantown, WV and Pittsburgh, PA. Join us and start doing your life's best work.(sm)


The On-Site Regional Operations Director is responsible for assigned Regional site operations to include the supervision of Site Operations Managers and coordination and oversight of all aspects of site services provided to include clinical quality and compliance. He/She will ensure practice and quality standards align with the On-Site Solutions expectations, policies, procedures and protocols. He/She will engage with client representatives building and maintaining a strong relationship founded on customer service excellence. Travel requirement is 50%, likely could be more at go-live.


You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Develops key client relationships and oversees performance metrics

  • Participates in establishing process and procedure standards to ensure quality of service and consistent experience as well as setting operational metrics to drive continuous improvement

  • Identify operational risk areas and define and execute against tactical strategic corrective actions to ensure quality operations

  • Provides regional leadership, manages Site Operations Managers, makes decisions, solves problems, conducts meetings and represents regional sites at internal and external meetings

  • Provides professional perspective and direction in the development and execution of the scope of site/regional services

  • Assumes regional responsibility for quality of services, coordination of activities and communications

  • Supports the organization mission, vision, and values as well as management decisions

  • Interprets and ensures compliance with policies and procedures

  • Oversees staffing process and develops performance expectations

  • Manages leader and team performance; provides/oversees new employee/leader orientation; provides training; coaches, counsels, and motivates employees

  • Manages and ensure effective employee relations; establishes effective communication lines/methods, identify and solve employee problems; manages conflicts

  • Manages site/regional budget; approves expenditures; initiates and signs appropriate paperwork

  • Assists in scheduling and staffing; follows set labor model guidelines; ensures efficient productivity as well as providing adequate personnel to render care to patients

  • Ensures 100% compliance with the MedExpress Compliance Program and federal or state licensing requirements for site and staff

This role is patient-facing and requires working in a clinical setting. The noise level is moderate and there is a potential for exposure to infectious diseases and blood-borne pathogens. It requires the ability to stand and sit for hours at a time (with some bending and stooping), ability to use manual dexterity in relation to clinical requirements, and ability to lift 50 lbs. Hours may vary based on location, patient volume, and business needs.


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.



Posted: 2020-06-29 Expires: 2020-07-29

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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On-Site Regional Operations Director, On-Site Solutions - Canonsburg, PA, Burbank, CA, or Telecommute

UnitedHealth Group
Canonsburg, PA 15317

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