17 days old
2018-07-302018-08-29

Operations Center Specialist - (Duluth)

Columbia, MD
Job Description: As part of a 24x7 Operations staff, perform the activities associated with the identification, prioritization, and resolution of operational issues to ensure service levels and objectives are met. Refers issues to Tier 3 staff for resolution as required, track and monitor response/resolution time, and verifies user acceptance.
Responsibilities include:
  1. Acknowledging events received from the Enterprise Management Tools
  2. Opening incidents relating to received events
  3. Troubleshooting  based on defined procedures to resolve the event
  4. Recommending updates to Standard Operating Procedure documents to adapt to new system functionality or configuration changes

Required Skills, Experience, and Education: Three (3) years of experience with a Bachelors Degree in a Business, Technical or Math related field. Five (5) years with an Associates Degree or seven (7) years experience may be substituted for the Bachelors Degree. Must have experience working with customer technology and support requirements.
  1. Experience working with SLAs
  2. Strong time management and communication skills
  3. Strong interpersonal and presentation skills
  4. Strong troubleshooting and technical skills in networking and desktop support.
  5. Experience with enterprise management monitoring tools such as HP Open view, Solar winds, or Splunk required
  6. Experience with ITSM tools such as Remedy, Service Now, Service Manager, or equivalent required
ITIL v3 Foundations certification, Red Hat Certified Administrator (RHCA), Microsoft Solutions Associate (MCSA), Cisco  Certified Network Associate (CCNA), or similar certification desired
Required Clearance: Candidate must have a TS/SCI polygraph clearance
Required Skills, Experience, and Education:    Three (3) years of experience with a Bachelors Degree in a Business, Technical or Math related field. Five (5) years with an Associates Degree or seven (7) years experience may be substituted for the Bachelors Degree. Must have experience working with customer technology and support requirements.
  1. Experience working with SLAs
  2. Strong time management and communication skills
  3. Strong interpersonal and presentation skills
  4. Strong troubleshooting and technical skills in networking and desktop support.
  5. Experience with enterprise management monitoring tools such as HP Open view, Solar winds, or Splunk required
  6. Experience with ITSM tools such as Remedy, Service Now, Service Manager, or equivalent required
     
ITIL v3 Foundations certification, Red Hat Certified Administrator (RHCA), Microsoft Solutions Associate (MCSA), Cisco  Certified Network Associate (CCNA), or similar certification desired
 
Required Clearance:  Candidate must have a TS/SCI polygraph clearance

Categories

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Operations Center Specialist - (Duluth)

AT&T
Columbia, MD

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast