1+ months

Operations Manager 2, Multi-Service

Sodexo
Reading, PA 19601
**Unit Description**


**_Are you looking to grow your career with a stable organization that offers career advancement, competitive retirement plans, and a schedule that offers work-life balance?_**


Sodexo is seeking an **Operations Manager 2, Multi-Service** at Penn State Health Medical Center at the downtown campus in Reading, PA. This is a 88 Bed Behavioral Health Facility, that includes Outpatient locations for: Pediatrics, OBGYN, Lab, and Imaging totally 245K square feet.This position oversees both **Day Shift and Second Shift** as part of the **Food and Environmental Services** team reporting to the General Manager **.** Overall, the successful candidate will oversee a team of 30 employees between both services, that includes a Retail outlet, Vending, Environmental, and Patient Services.Patient Services is the biggest part of our business in the kitchen serving 3 meals a day, 7 days a week. This includes breakfast, lunch and dinner.Allteams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction.


**The successful candidate will:**


+ be responsible for driving client and patient satisfaction scores;

+ provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department;

+ lead teams and departmental projects and initiatives;

+ effectively manage the Unit Operating System; and/or

+ support a diverse and inclusive workforce.


**Is this opportunity right for you? We are looking for candidates who:**


+ have experience leading, training and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service delivery;

+ have customer service and/or guest satisfaction in a health care or hospitality;

+ possess strong leadership skills and has the ability to work independently to drive program;

+ monitor compliance and reach project target dates of completion;

+ have experience effectively managing projects within agreed upon timelines;

+ are results and safety driven;

+ are proficient with computers and other technology


Learn more aboutSodexos Benefits (https://bit.ly/2EVNezw)


**Working for Sodexo:**


At Sodexo Health Care, patients are the heart of everything we do. Our ability to create a clean, healthy and comfortable environment for hospitals is key to the full patient experience. Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities. **Apply online today!**


**Position Summary**


Provides supervision of two or more core services at a client site to ensure client satisfaction and retention. Implements strategies to meet Client and Company objectives and achieve profitable growth. Ensures high customer satisfaction through developing team members and delivering quality services.


Key Duties

- Directs daily operation of two or more core services at a site to ensure employees have appropriate equipment and resources to perform their jobs and meet goals and deadlines.


- Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities and monitoring operating standards.


- Assists in the development of new business service(s) for the client and implements the service program(s).


- Establishes a safe work environment for employees by providing safety-related training and equipment maintenance and by ensuring compliance with Sodexo safety and loss prevention programs and with standards and procedures for the handling and storage of hazardous materials and/or waste and complies with all government regulations.


- Manages the budget by controlling costs (e.g. labor, inventory, equipment, materials), complying with budget requirements and making adjustments when necessary.


- Establishes operating standards, implements quality improvements and communicates them to employees.


- Promotes and supports workplace diversity and inclusion initiatives.


**Qualifications & Requirements**


Basic Education Requirement - Bachelors Degreeor equivalent experience

Basic Management Experience - 5 years

Basic Functional Experience - 3 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services


Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


**Location** _US-PA-READING_


**System ID** _815619_


**Category** _General Management_


**Relocation Type** _No_


**Employment Status** _Full-Time_

Categories

Posted: 2022-06-21 Expires: 2022-08-18

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Operations Manager 2, Multi-Service

Sodexo
Reading, PA 19601

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