8 days old

Optum Health Financial Services Relationship Manager - Telecommute (Southeast region/East time zone preferred)

Eden Prairie, MN 55344 Work Remotely
  • Job Code

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm) 


The Optum Health Financial Services Relationship Manager (RM) is responsible for developing and maintaining productive relationships with their large employer clients and is directly responsible for growth, retention and client satisfaction (NPS). The RM provides educational, strategic, promotional and operational support to maintain and grow the financial services portfolio. Position will manage an assigned book of Optum Financial Services products (HSA, HRA, FSA, Cobra, etc.).


If you are located in Central/East time zone, you will have the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:
  • Serves as clients' primary point of contact for all financial service matters
  • Monitors and, when necessary, supports delivery of financial service functions to ensure client expectations are met or exceeded
  • Assists client in planning and implementation of financial service educational and promotional efforts, including on - site fairs and enrollment events
  • Achieves growth and retention targets for assigned clients
  • Identifies and manages risks associated with service delivery, competitive threats and changes within the clients' organizational or decision structure
  • Communicates industry, product and performance updates tailored to clients' needs and preferences
  • Represents client internally and coordinates with other functions to address ongoing service needs
  • Works in partnership with other UHG account teams to align communications, growth and retention efforts
  • Manages ongoing contract relationships and service delivery to clients for assigned account
  • Acts as outward-facing, dedicated resource for assigned accounts, typically with direct client contact (not call center) and large or complex accounts
  • Builds relationships with employer / group clients (not individual members) and serves as the primary point of contact for overall and day - to - day service delivery
  • Represents client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs
  • Works closely with sales on renewals and upselling, but incumbents do not have specific sales goal accountability or primary responsibility to close sales

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.



Posted: 2020-06-24 Expires: 2020-07-24

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Optum Health Financial Services Relationship Manager - Telecommute (Southeast region/East time zone preferred)

UnitedHealth Group
Eden Prairie, MN 55344

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