5 days old

(Optum360) Director, Patient Experience Solutions - Nationwide Telecommuter

Eden Prairie, MN 55344 Work Remotely
  • Job Code

Optum360, a UnitedHealth Group company, specializes in helping health systems, hospitals and physician practices adapt their revenue cycles to thrive in the new world of patient-centered care.  We combine technology, methodology and expertise to help payers and providers collaborate. Our seamless, transparent revenue cycle capabilities strengthen and sustain the payer and provider relationship.  Our technologies and methodologies are the industry's most advanced, and our people are the industry's most proficient. We are working to create a future so seamlessly interconnected that no claim is ever denied. This is a place like no other and where you'll do your life's best work.(sm)


The Director, Patient Experience Solutions for Optum360, serves in a key leadership role for the Patient Experience team within OptumInsight.  In this role, they will represent OptumInsight's Provider focused patient experience services, solutions, and strategy to internal and external stakeholders, and prospective clients and partners.  The Director, Patient Experience Solutions will also lead efforts to define the patient-experience focused product and solution roadmap for OptumInsight, including vision, architecture, business case, ROI build and analysis, and resource planning.  The Director of Patient Experience Solutions helps to educate, highlight and compute value and ROI of existing and future solutions to specific partners, and assists with pre-deal management as called upon by our solution design and growth organizations.  They are a credible representative of Optum's commitment to an improved patient experience and uses relationships to build and support the patient experience roadmap for Optum Insight's Provider-facing lines of business.   The Director is tasked with staying abreast of industry trends and the competitive landscape. This person is passionate about healthcare digital transformation, deeply knowledgeable about the workflows and technologies of the ambulatory and acute provider revenue cycle and is a force for change.


You will have the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:
  • Strategic roadmap development and execution, for technology and service solutions focused on improving the patient experience in healthcare
  • Sales and business development support, including presentations, client interactions, value computation, and specific implementation planning / pre-work
  • Contributes to growth and deal conversations as a credible SME for the Provider Revenue Cycle and Patient Experience improvement
  • Senior level change management / transformation leadership; removing barriers to ensure roadmap success
  • Supports the execution of Patient Experience roadmap projects, including project leadership, and delivery of specific tasks and outcomes

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.



Posted: 2020-10-15 Expires: 2020-11-14

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

(Optum360) Director, Patient Experience Solutions - Nationwide Telecommuter

UnitedHealth Group
Eden Prairie, MN 55344

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast