5 days old

Outcome Assurance Representative - Morgantown, WV-Cheat Lake

Morgantown, WV 26505
  • Job Code
    863249

Careers with MedExpress. At MedExpress, we believe in delivering quality, convenient, affordable health care and exceeding our patients' expectations. Our neighborhood medical centers are open every day from 8-8 with a full medical team and no appointments necessary to help patients get in, get healthy, and get back to what's really important. We provide a broad scope of services including urgent care, basic wellness and prevention, and employer health services. As part of the Optum and UnitedHealth Group family of businesses, we're working together to help people live healthier lives and to help the health system work better for everyone. You can become part of our elite team almost anywhere with 250 MedExpress centers across the country and two administrative offices in Morgantown, WV and Pittsburgh, PA. Join us and start doing your life's best work.SM


Role Specific Language:
 

The Outcome Assurance Representative is responsible for timely and accurate referral sources for employers also ensuring quality standards and company policies/procedures are followed during customer interactions and at times in a call center environment.

 
Primary Responsibilities:
  • Works with patients, centers and workers compensation insurance carriers to refer to correct referral source via phone, mail and e-mail
  • Responsible for maintaining individual and departmental goals including: Call Quality, Average Call Handle Time, Service Level, Average Speed of Answer, Abandonment rate, etc.
  • Provide feedback to management on identified issues and assist with resolution of any items or trends that negatively impact patient-client experience
  • Maintain confidentiality information with focus on HIPAA guidelines and strong customer service
  • Demonstrate flexibility to meet the needs of external and internal customers in regard to: changes in work volume, planned changes, scheduling changes, client services support
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
",

Categories

Posted: 2020-06-29 Expires: 2020-07-29

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Outcome Assurance Representative - Morgantown, WV-Cheat Lake

UnitedHealth Group
Morgantown, WV 26505

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast