1+ months

Part-time Client Service Representative/Input Specialist - 184308

Montreal, WI 54550
  • Job Code
\u003Cdiv\u003E\u003Cstrong\u003EAt ADP we are driven by your success.\u003C/strong\u003E We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.\u003C/div\u003E \u003Cdiv style=\u0022font-size: 4.0px;\u0022\u003E\u0026nbsp;\u003C/div\u003E \u003Cdiv\u003E\u003Cstrong\u003EService Excellence is a core value at ADP.\u003C/strong\u003E In our Small \u0026 Medium Business Services (SMB) division, we are committed to providing accurate, convenient, risk-free payroll, tax processing and integrated business solutions for small and medium sized businesses across Canada.\u003C/div\u003E \u003Cdiv\u003E\u0026nbsp;\u003C/div\u003E \u003Cdiv\u003E\u003Cstrong\u003EAs a Part-time Client Service Representative at ADP, you will make a difference!\u003C/strong\u003E It\u0027s all about enabling the clients we serve to be more effective at running their business. You make it happen by collaborating with other ADP associates to ensure our products and services deliver winning results. You provide the expert support to assist clients with processing accurate payrolls and offer support and training to enable our clients to be better at what they do - run their small business!\u003C/div\u003E \u003Cdiv\u003EThis role will also afford you the opportunities to learn and grow, beginning with our excellent formal training program to equip you with the tools you need to be successful.\u003Cbr /\u003EAs a member of the ADP community you will collaborate directly with direct and virtual associates and other functional teams across our business.\u003Cbr /\u003EUltimately, your efforts will personally contribute to the growth and success of our business (and your career) as our clients continue to refer our products and services to others, because of you.\u003Cbr /\u003EIf this role sounds exciting, and if you have a passion for helping others and enjoy working in a fast-paced, team-oriented environment, then we encourage you to apply today!\u003C/div\u003E \u003Cdiv\u003E\u0026nbsp;\u003C/div\u003E \u003Cdiv\u003E\u003Cstrong\u003EMISSION:\u003C/strong\u003E\u003Cbr /\u003EWorking with small business owners the Client Service Representative receives Canada payroll data, including hours and earnings and basic employee data, via phone, fax, or electronic form and processes it with ADP\u0027s processing system. Through the use of Stellar service and first-call resolution, the CSR audits payrolls for accuracy and answers basic client questions regarding Canada payroll including processing procedures and taxes.\u003C/div\u003E \u003Cdiv\u003E\u0026nbsp;\u003C/div\u003E \u003Cdiv\u003E\u003Cstrong\u003ERESPONSIBILITIES:\u003C/strong\u003E\u003Cbr /\u003E* Answers incoming client (business-to-business) calls and/or makes outbound telephone calls to clients with high focus on Stellar service and first-call resolution.\u003Cbr /\u003E* Enters payroll data received via telephone and fax into the payroll processing system.\u003Cbr /\u003E* Completes all required information accurately and timely to ensure an accurate payroll for the client.\u003Cbr /\u003E* Updates client information as necessary.\u003Cbr /\u003E* The position puts high emphasis on quality service with targeted inbound service level scores at 80% or above.\u003Cbr /\u003E* Answers basic client questions regarding payroll including processing procedures, deduction/earnings setups, and taxes.\u003Cbr /\u003E* Identifies clients that have not submitted their payroll information as scheduled.\u003Cbr /\u003E* Refers complex questions/issues to Client Services for follow-up and resolution.\u003Cbr /\u003E* Also reviews payrolls and verifies that information is correct prior to processing.\u003Cbr /\u003E* Corrects any terminal errors and determines cause of error(s).\u003Cbr /\u003E* The CSR has a target of 99.6% accuracy as a percentage of payrolls processed.\u003Cbr /\u003E* The CSR is held accountable for a client quality and client retention target\u003C/div\u003E \u003Cdiv style=\u0022font-size: 4.0px;\u0022\u003E\u0026nbsp;\u003C/div\u003E \u003Cdiv\u003E\u003Cstrong\u003ECOMPETENCIES:\u003C/strong\u003E\u003Cbr /\u003E* Delivering Stellar service and satisfaction to all clients - internal, external, diverse and emerging\u003Cbr /\u003E* Solving day-to-day problems that are in line with ADP\u0027s mission, vision, and values.\u003Cbr /\u003E* Shares ideas and information across multiple audiences to drive the business need.\u003Cbr /\u003E* Acting in ways that help delivers results in a fast-pace and diverse environment\u003Cbr /\u003E* Collaborating effectively with colleagues and clients to achieve and surpass shared goals.\u003Cbr /\u003E* Holding self and other to the highest personal and professional standards\u003C/div\u003E \u003Cdiv\u003E\u0026nbsp;\u003C/div\u003E \u003Cdiv\u003E\u003Cstrong\u003EBASIC REQUIREMENTS/TECHNICAL SKILLS:\u003C/strong\u003E\u003Cbr /\u003E* Graduate of business discipline preferred or equivalent in work experience.\u003Cbr /\u003E* 1-3 years of general office, customer service and/or data entry experience\u003Cbr /\u003E* Proven experience using the telephone in a high volume environment.\u003Cbr /\u003E* Basic knowledge of math, ability to work with numbers.\u003C/div\u003E \u003Cdiv\u003E\u0026nbsp;\u003C/div\u003E \u003Cdiv\u003E \u003Cp\u003E\u003Cstrong\u003ENOTE TO APPLICANTS\u003C/strong\u003E:\u003C/p\u003E \u003Cp\u003EPlease note that any offer of employment will be subject to verification of education and employment background checks, and include a criminal record check.\u003C/p\u003E \u003C/div\u003E \u003CP\u003E\u003C/P\u003E \u003CP\u003EWe\u0027re designing a better way to work, so you can achieve what you\u0027re working for. Consistently named one of the \u0027Most Admired Companies\u0027 by FORTUNE\u00AE Magazine, and recognized by DiversityInc\u00AE as one of the \u0027Top 50 Companies for Diversity,\u0027 ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. \u0022Always Designing for People\u0022 means we\u0027re creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.\u003C/P\u003E \u003CP\u003EAt ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.\u003C/P\u003E


Posted: 2019-10-31 Expires: 2019-12-12

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Part-time Client Service Representative/Input Specialist - 184308

Montreal, WI 54550

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