26 days old

Partner Renewal Manager

Cisco Systems Inc.
China, ME 04358

Customer Experience is seeking a partner renewal manager passionate about driving the renew rate of Cisco's recurring revenue within our partner community. You will own the "intersection" of Cisco's Perform and Transform strategies, simultaneously delivering today's improvements while building sustainable renewals practices for a select group of partners.

Cisco's recurring revenue offers include both Services and Software, so the candidate will possess a familiarity with both families, a measurable track record of Services and Software sales, and a validated proficiency of delivering partner transformation.

    • Delivering in-year/in-quarter renew rate performance improvements, consistent with (and ideally exceeding) Cisco's targeted increase.
    • Delivering 1:1 partner engagement, identifying and delivering the individual partner value exchange for renewals profitability
    • Delivering 1: Many partner engagements, evangelizing and scaling standard methodology adoption to address the three primary "Gaps" that result in a non-renewal
    • Closing the "Data Gap", that prevents a partner or customer from seeing the renewal
    • Closing the "Enablement Gap", that prevents the partner from possessing the skills required to drive adoption, use, and activation
    • Closing the "Profitability Gap", which prevents a partner or customer from associating the renewal event with a defined business outcome or improved margin
    • Delivering partner and distributor awareness of automation assets and platforms, including Cisco Commerce IT APIs, Cisco Digital Lifecycle Advantage, Cisco CX Install Base Methodologies, Total Partner View, Cisco Ready

Who you'll be working with

You'll work cross-functionally with Cisco Sales and Cisco Customer Experience, and across and within both the global and regional partner organizations.

Who you are:

    • Management professional with direct experience with Cisco's ecosystem partners, including DVARs, Distributors, Systems Integrators, and Service Providers
    • 6+ years Strategic and Sales management experience. Executive presence working with C-Suite
    • Ability to manage and orchestrate complex large-scale cross-functional (internal and external teams) projects/programs with a focus on results (specifically the renew rate of Cisco's recurring revenue offers).
    • Comfort and familiarity with Cisco IT, Cisco Partner Services (CPS), CX
    • Execution and operational experience including consultative selling process. Simply put, do you know your audience.
    • A proven track record to build the link between technology and business impact, with strong understanding of business processes and operations.

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

Cisco Covid-19 Vaccination Policy
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco requires all new hires to be fully vaccinated against COVID-19 in the U.S., unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.


Posted: 2022-04-22 Expires: 2022-05-22

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Partner Renewal Manager

Cisco Systems Inc.
China, ME 04358

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