30 days old

Patient Access Supervisor - Farmington, CT - 908298

Farmington, CT 06032
  • Job Code
    908298

The Patient Access Supervisor plays a critical part in the success of the Patient Access Center. The PAC Supervisor will oversee 25 or more Patient Access Coordinators and is responsible for having a well-rounded knowledge of all ProHealth sites, our services, and workflows. This role is equally challenging and rewarding. You'll need to stay positive at all times especially in difficult situations. You'll be asked to mentor, challenge and communicate effectively with all different types of people.

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Primary Responsibilities:

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  • Act as the subject matter expert in all areas of patient scheduling and access
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  • Coordinate and supervise daily/weekly/monthly activities of team members
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  • Set priorities for the team to ensure task completion and performance goals are met
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  • Coordinate work activities with other supervisors, managers, departments, etc.
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  • Provide feedback for annual performance reviews and formal corrective action
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  • Assist in hiring process for all Patient Access staff, including reviewing candidates and interviewing
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  • Promote staff and team engagement, advocating for team members as needed
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  • Investigate scheduling errors and work with Team Leads to correct
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  • Audit all Patient Access teams for accuracy, ensure workflows are followed
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  • Prepare new sites for onboarding to the Patient Access Center
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  • Facilitate communication between Patient Access Manager and Patient Access Team Leads & Coordinators
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  • Identify and resolve operational problems using defined processes, expertise and judgment
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  • Communicate with physician office staff on patient concerns, requests and scheduling changes
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  • Ensure that all actions comply with relevant guidelines protecting personal and health information (e.g., HIPAA requirements)
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  • Perform other duties as assigned
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • High School Diploma or GED
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  • 2+ years of customer service experience
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  • Some supervisory or leadership experience
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  • Experience in the healthcare industry or medical office
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  • Experience with scheduling system and electronic medical record systems
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  • Must be proficient with Microsoft Office suite with emphasis on Excel, Word and Outlook
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  • You will be asked to perform this role in an office setting or other company location.
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  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained.
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Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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Job Keywords: Customer Supervisor, Farmington,Hartford, Waterbury, West Hartford, call center supervisor, CT, Connecticut

Categories

Posted: 2021-01-26 Expires: 2021-03-26

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Patient Access Supervisor - Farmington, CT - 908298

UnitedHealth Group
Farmington, CT 06032

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