1+ months

Patient Experience Manager

St Charles, MO 63301

Unit Description

Sodexo is currently recruiting  TWO  Patient Experience Managers that will help drive our patient satisfaction scores within an 8 hospital sytem in the St. Louis, MO area. The responsability over the hospitals will be divided between these two PEM's.  SSM is a Catholic Health Care ministry in St. Louis, MO


If you are an operations savey manager and have had success in creating and implementing patient satisfaction strategies within a healthcare environment, then this is the position for you! This position will be a great opportunity to showcase your ES operations, management and client relations background. 


The ideal candidates will be open to travel throughout the city and work hand in hand with the patients at the units, the ES operations teams as well as the client teams. We are looking for a strategic and analytical individual to think outside of the box and drive our patient satisfaction survey process. 


Key Responsibilities: 

  • Responsible for driving client and patient satisfaction scores
  • Effectively manages the Unit Operating System
  • Supports a diverse and inclusive workforce



Sodexo offers a competitive salary, paid training, extensive education and continuous learning opportunities, and a comprehensive benefits package designed with work-life balance in mind that includes 3 weeks of vacation during the first year of employment.


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Are you ready to start your Sodexo career? Apply now!


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At Sodexo, we offer Environmental Service/Housekeeping positions in Healthcare and Senior Living locations across the United States. Continue your search for ES/Housekeeping jobs.


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Position Summary

Interfaces with other healthcare professionals to improve the patient experience. Provides behavioral training and skills development to department and hospital teams. Strategic analysis of trends and metrics involved in patient feedback to create action and communication surrounding solutions.

  • Rounding with existing patients, families, and Nursing personnel in facility
  • Collaboration with hospital clinical and administrative leadership
  • Collecting, organizing, and trending data
  • Communicating findings with both Nutrition Services and interdisciplinary teams
  • Networking with other hospitals to identify best practices

Qualifications & Requirements

Basic Education Requirement - Associate's Degree Basic Management Experience - 2 years Basic Functional Experience 1 year experience in Service Recovery role at large hospitality or hospital environment Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


Posted: 2019-08-08 Expires: 2019-10-25

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Patient Experience Manager

St Charles, MO 63301

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