14 days old

Patient Experience Manager - Telecommute in California

San Diego, CA 92101 Work Remotely
  • Job Code

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)


The Patient Experience Manager will be responsible for leading the market to address patient perception and increase UHC's performance on CAHPS and HOS.  The role is responsible for implementation of programs and processes designed to build and improve patient experience within his/her designated market and assigned provider groups. This role will be working with provider executives and UHC Market leaders and executives on solving one of UHG's most complex problems.  This work will require collaboration with UHC business unit leaders, provider groups and complex networks to lead the change that is needed in CAHPS survey results.


If you are located in California, you will have the flexibility to telecommute* as you take on some tough challenges.


Primary Responsibilities:

  • Actively engage leadership and staff at all levels within the provider group to enhance the patient, staff and provider experience
  • Influence market leadership to develop programs that support high levels of patient, staff and provider engagement to drive better patient/member experience
  • Implement training programs and strategies within provider groups, to increase awareness of specific behaviors and techniques which affect patient satisfaction
  • Analyze and interpret survey data to identify trends, solve complex problems and develop strategic plans to drive process improvement within provider offices
  • Utilizes, integrates, and interprets NPS, CAHPS & HOS data to assist organization in its improvement efforts, and promote optimal patient experience
  • Responsible for developing and managing business relationships that will enhance services available to patients including current physician and hospital staff relationships to ensure an optimal patient experience
  • Predicts and understands industry regulations that impact CAHPS/HOS survey measures and incorporates them into strategies that influence patient satisfaction
  • Develops and maintains strong collaborative relationships within UHC Government Programs and Optum partners, including executives, regional and national leaders
  • Identify best and worst practices for achieving high performance on CAHPS/HOS survey measures and provide input back to health plan or market
  • Create, develop and influence process improvement plans for providers who are low performing in CAHPS/HOS survey measures
  • Lead special projects and/or activities as requested by national, regional and market leadership

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.



Posted: 2020-10-08 Expires: 2020-11-07

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Patient Experience Manager - Telecommute in California

UnitedHealth Group
San Diego, CA 92101

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