26 days old

Patient Services Manager 1

Burnsville, MN 55337

Unit Description


Work in an environment that appreciates your sense of ownership, mentorship and teamwork.


Sodexo is seeking a Patient Services Manager for MHealth Fairview Ridges Hospital in Burnsville, Minnesota.  Ridges is a 180-bed community-based hospital within the MHealth Fairview system. The Patient Services Manager will oversee the At Your Request patient dining experience, partnering closely with the Clinical Nutrition and Nursing teams to ensure a safe and exceptional patient dining experience. The PSM will work closely with the Clinical, Production, and Retail managers to support Fairviews mission of driving a healthy future and creating an exceptional patient experience. The PSM will occasionally have oversight of Production and Retail Services responsibilities as well. Typical schedule will be Day Shift with rotating weekends.


The successful candidate will:

  • evaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfaction;
  • oversee Sodexos Patient Dining Program to include some meal rounding and service recovery.
  • collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience;
  • perform tray assessments to ensure food quality and presentation and tray accuracy;
  • exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits; 
  • perform management functions that include direct supervision of hourly associates including employee development.

Is this opportunity right for you? We are looking for candidates who have:

  • excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies;
  • a commitment to operational excellence standards
  • a collaborative mindset
  • passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily;
  • a willingness to coach and develop staff,  
  • some knowledge of nutrition, At Your Request or similar on-demand program and Healthtouch 
  • unwavering commitment to safe food handling practices, qualities, and standards (e.g. regulatory compliance, safety audits, etc.)

Learn more about MHealth Fairview at Fairview Hospitals.Learn more about Sodexos Benefits  Not the job for you? We offer Food Service Management and Patient Services positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs.Working for Sodexo:At Sodexo, you will find the ingredients for a great career in food service management specializing in Patient Services. With benefits including schedules that encourage work-life balance and continuing education opportunities, you enjoy an improved quality of life thats unique in the hospitality industry.




Position Summary

Provides direction for patient meal services at patient care units to ensure customer satisfaction and retention for the Company.Key Duties- Directs daily operations of patient meal services at patient care units to ensure employees have appropriate equipment, inventory and resources to perform their jobs and meet goals and deadlines.

- Supervises day-today work activities by delegating authority, assigning, scheduling, and prioritizing activities and monitoring operating standards.

- Establishes operating standards, implements quality improvements and communicates them to employees.

- Performs audits and prepares reports



Qualifications & Requirements

Basic Education Requirement - Associate's Degree or equivalent experience

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


Posted: 2020-11-05 Expires: 2020-12-05

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Patient Services Manager 1

Burnsville, MN 55337

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