16 days old

Patient Services Manager 1

Sodexo
McHenry, IL 60050

Unit Description

Patient satisfaction drives you towards success. Knowing you made a difference motivates your personal satisfaction!

Sodexo is seeking a Patient Services Manager 1 for Northwestern Medicine McHenry Hospital, located in McHenry, IL

 

Northwestern Medicine McHenry Hospital is a nationally recognized 179 licensed bed, acute care teaching hospital located in McHenry, Illinois, with more than 600 physicians in 70 specialties who provide comprehensive medical care. The hospital achieved five stars from the Centers for Medicare and Medicaid Services in 2017 and 2018, ranking it among the top 9 percent of hospitals in the nation for quality care.

 

This position reports to the General Manager and typically works 9am-5pm, rotating a weekend day with two other managers. The Patient Services Manager will oversee the patient tray line, food management system, management of sanitation and dish room, and 15 hourly employees during shift.  

 

 

The successful candidate will:

 

  • evaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfaction;
  • oversee Sodexos Patient Dining Program and daily meal rounding inclusive of service recovery;
  • collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience;
  • perform tray assessments to ensure food quality and presentation and tray accuracy;
  • exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits; and/or
  • perform management functions that include direct supervision of hourly associates including employee development.

 

Is this opportunity right for you? We are looking for candidates who have:

 

  • excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies;
  • passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily;
  • knowledge of nutrition and specialized diets;
  • experience with oversight of diet offices; and/or
  • strong management skills, preferably in health care.

 

Learn more about Northwestern Medicine McHenry Hospital at: https://www.nm.org/locations/mchenry-hospital

 

Learn more about Sodexos Benefits 

 

Not the job for you?

We offer Food Service Management and Patient Services positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Health Care, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs.

 

Working for Sodexo:

At Sodexo, you will find the ingredients for a great career in food service management specializing in Patient Services. With benefits including schedules that encourage work-life balance and continuing education opportunities, you enjoy an improved quality of life thats unique in the hospitality industry.

Position Summary

Provides direction for patient meal services at patient care units to ensure customer satisfaction and retention for the Company.Key Duties- Directs daily operations of patient meal services at patient care units to ensure employees have appropriate equipment, inventory and resources to perform their jobs and meet goals and deadlines.

- Supervises day-today work activities by delegating authority, assigning, scheduling, and prioritizing activities and monitoring operating standards.

- Establishes operating standards, implements quality improvements and communicates them to employees.

- Performs audits and prepares reports

 

 

Qualifications & Requirements

Basic Education Requirement - Associate's Degree or equivalent experience

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Categories

Posted: 2020-10-15 Expires: 2020-11-14

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Patient Services Manager 1

Sodexo
McHenry, IL 60050

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