1+ months

Patient Services Manager 1

Paola, KS 66071

Unit Description

Patient satisfaction drives you towards success. Knowing you made a difference motivates your personal satisfaction!


Sodexo is seeking a Patient Services Manager 1 for Miami County Medical Center, located in Paola, KS.


The Patient Services Manager 1 will oversee Sodexo's Food and Nutrition department at Miami County Medical Center, a 45-bed acute care hospital located in Paola, KS (30 minutes south of Olathe, KS). This position will support Patient Services Room Service program in collaboration with the Clinical Dietitian.  This position will also provide clinical support when the clinical dietitian is out of the office.


The successful candidate will:

  • Supervise, schedule, train and develop four (4) food service workers.  
  • Oversee Sodexos Room Service Program (Non-Select Menu)
  • Implement/conduct performance improvement initiatives to improve customer satisfaction.
  • Develop training platforms, oversee Food Service Regulatory and Compliance, and initiative quality improvement programs.
  • Evaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfaction;
  • Oversee Sodexos Patient Dining Program and daily meal rounding inclusive of service recovery;
  • Collaborate with clinical, food service, and interdisciplinary teams to enhance the patient experience;
  • Perform tray assessments to ensure food quality and presentation and tray accuracy;
  • Exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits; and/or
  • Perform management functions that include direct supervision of hourly associates including employee development.
  • Experience as an Registered Dietitian or Registered Dietetic Technician preferred

Is this opportunity right for you? We are looking for candidates who:

  • Demonstrate excellent leadership and communication skills with the ability to maintain the highest of standards while creating a positive environment to successfully motivate staff.
  • Have excellent customer service skills, working will with administration, patients, nursing, physicians and ancillary staff. 
  • Excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies;
  • Passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily;
  • Knowledge of nutrition and specialized diets;
  • Experience with oversight of diet offices; and/or
  • Strong management skills, preferably in health care.


Learn more about Miami County Medical Center at: https://www.olathehealth.org/locations/miami-county-medical-center/


Learn more about Sodexos Benefits 


Not the job for you?

We offer Food Service Management and Patient Services positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Health Care, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs.


Working for Sodexo:

At Sodexo, you will find the ingredients for a great career in food service management specializing in Patient Services. With benefits including schedules that encourage work-life balance and continuing education opportunities, you enjoy an improved quality of life thats unique in the hospitality industry.


Position Summary

Provides direction for patient meal services at patient care units to ensure customer satisfaction and retention for the Company.Key Duties- Directs daily operations of patient meal services at patient care units to ensure employees have appropriate equipment, inventory and resources to perform their jobs and meet goals and deadlines.

- Supervises day-today work activities by delegating authority, assigning, scheduling, and prioritizing activities and monitoring operating standards.

- Establishes operating standards, implements quality improvements and communicates them to employees.

- Performs audits and prepares reports



Qualifications & Requirements

Basic Education Requirement - Associate's Degree or equivalent experience

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


Posted: 2021-02-11 Expires: 2021-05-15

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Patient Services Manager 1

Paola, KS 66071

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