1+ months

Patient Services Manager 2

Sodexo
Syracuse, NY 13202

Unit Description

Sodexo is looking for a Patient Service Manager 2 in Syracuse, NY

 

Crouse Hospital is looking for a strong Patient Service Manager for their busy 300 bed hospital located in Syracuse, NY. The ideal candidate will have outstanding customer services skills combined with the ability to schedule and manage a diverse staff in a Union environment.  Prior experience with food production and ordering a plus. The Patient Service Manager must be able to work 12:30-9PM Monday through Friday with nights and weekends and manage up to 20 union employees that support the At Your Request (AYR) tray line program. 

 

The ideal candidate:

The successful candidate will also be involved in the management and training of staff and food quality.  Must have strong customer service skills.

 

  • Implement performance improvement and quality assurance programs targeted to improve nutrition services and patient satisfaction.
  • Interact with patients and be the primary liaison for the clinical (physicians, nursing, and pharmacy) and food service teams.
  • Ensures compliance to Sodexo operating policies and procedures and works to maintain those standards.
  • Accountable for the execution of service quality and ensures customer and client satisfaction.
  • Be the onsite expert for the patient dining and ordering systems (At Your Request )

Ideally, qualified candidates will have the following experience:

  • Prior experience in leading and directing a patient delivery program is required
  • Excellent computer skills with experience programing HealthTouch nutrition software.
  • Strong project management experience.
  • Strong understanding of regulatory compliance including JACHO, and CMS.
  • Union environment
  • Ability to manage multiple priorities.
  • Professional communication skills.
  • Passion for a high level of customer service

Careers in Health Care Services:

Working for Sodexo in Health Care allows you to offer patients, health care professionals and caregivers around the world the best health care experience possible while influencing patient satisfaction, as well as cost reduction and increased productivity for our clients. Sodexos unique CARES culture develops a dynamic atmosphere where employees are respected, turnover is low and career growth opportunities are created from within.

Learn more about Sodexos Benefits 

 

Not the job for you?

At Sodexo, we offer Culinary positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Health Care, Senior Living and Sports and Leisure locations across the United States. Continue your search for Culinary jobs.

 

Working for Sodexo:

At Sodexo, you will find the ingredients for a great culinary career. With benefits including schedules that encourage work-life balance, reimbursement of association dues and continuing education opportunities, you enjoy an improved quality of life thats unique in the hospitality industry.

 

 

 

 

Position Summary

Provides direction for patient meal services at patient care units to ensure customer satisfaction and retention for the Company. Key Duties- Directs daily operations of patient meal services at patient care units to ensure employees have appropriate equipment, inventory and resources to perform their jobs and meet goals and deadlines.

- Supervises day-today work activities by delegating authority, assigning, scheduling, and prioritizing activities and monitoring operating standards.

- Establishes operating standards, implements quality improvements and communicates them to employees.

- Performs audits and prepares reports. 

 

 

 

Qualifications & Requirements

Basic Education Requirement - Associate's Degree or equivalent experienceBasic Management Experience - 2 yearsBasic Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Categories

Posted: 2020-03-02 Expires: 2020-06-14

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Patient Services Manager 2

Sodexo
Syracuse, NY 13202

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