23 days old

Patient Services Representative WellMed - Houston, TX - 915012

Houston, TX 77002
  • Job Code
    915012

Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieveyour lifes best work.(sm)

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The Patient Services Coordinator and Scheduler performs a wide variety of duties associated with patient services. This position is responsible for all components of the patient experience ranging from patient in-take, office visit, patient close-out, and appointment scheduling. The position also oversees the reporting function for the clinic including compliance specific reports as well as corporate statistics.

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Primary Responsibilities:

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  • Prepare weekly reports including documentation for management regarding the status of Data Rap appointments and general patient information
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  • Oversee the membership report and ensure that information provided by the information technology department is updated on a bi-weekly basis to reflect all current patient data
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  • Coordinate initial patient contact and ensures patient eligibility to clinic and verifies that the appropriate primary care physician is listed prior to setting up appointments
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  • Prepare and mails out new patient packets to include welcome letter, magnets, bios, and appointment confirmation dates
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  • Initiate Comfort Care appointments for patients as needed and trouble shoots problems that may arise between Comfort Care and the patient
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  • Complete a monthly membership report to review new members and to check for patients that are not reachable
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  • Coordinate with PHC customer service for patients that are not reachable as well as involving management to take next steps to follow-up with the patient
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  • Validate patients attestation sheets and conduct research to determine if and when a patient may need a follow-up visit
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  • Coordinate with the physicians and ensures a timely submission of the attestation sheets to the Data Rap department
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  • Review and tracks the Data Rap process to ensure patients are scheduled in a timely manner and or re-schedule as needed
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  • Provide customer service to patients in person and via phone
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  • Greet patients as they arrive and ensure appropriate paperwork and accompanying documentation is completed and collected for patient file and billing
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  • Input and/or update patient demographic information in RIS and advises on the collection of patient payment
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  • Schedule routine and follow-up appointments. Reviews all incoming faxes and routes to the appropriate area of the clinic
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  • Serve as a team lead as needed by the Clinic Administrator or Supervisor, Clinic Operations
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • High school diploma or GED
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  • 3+ years of experience working in a medical office
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  • Proficient in PC software computer skills such as Microsoft Word, Excel, Power Point, and other departmental specific programs / applications
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  • This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctors diagnosis of disease
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  • You will be provisioned with appropriate Personal Protective Equipment (PPE) and are required to perform this role with patients and members on site, as this is an essential function of this role
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  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained
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Preferred Qualifications:

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  • Knowledge of medical terminology and anatomy
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  • Planning, organizing, conflict resolution, negotiating and interpersonal skills
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  • Independent problem identification/resolution and decision-making skills
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  • Prioritize, plan, and handle multiple tasks, demands simultaneously
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  • Excellentwritten and verbal communication skills
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Physical and Mental Requirements:

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  • Ability to lift up to 30pounds
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  • Ability to sit for extended periods of time
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  • Ability to stand for extended periods of time
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  • Ability to use fine motor skills to operate equipment and/or machinery
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  • Ability to receive and comprehend instructions verbally and/or in writing
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  • Ability to use logical reasoning for simple and complex problem solving
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Careers with WellMed.Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 380,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to doyour life's best work.(sm)

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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Job Keywords:Scheduler, Front Office, Clinical Receptionist, Medical Office Receptionist,WellMed, Houston,Friendswood, Pearland, Deer Park, Pasadena, ChannelviewTX, Texas

Categories

Posted: 2021-04-18 Expires: 2021-05-18

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Patient Services Representative WellMed - Houston, TX - 915012

UnitedHealth Group
Houston, TX 77002

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