13 days old

Principal Engineer Technical Design

Cisco Systems Inc.
Austin, TX 78701

Who we are

Ciscos Customer Experience (CX) organization is one of Ciscos fastest growing teams, and the CX Engineering and Product Incubation (EPI) group is transforming how Cisco thinks about delivering value to our customers & partners via our product portfolio. The CX Engineering organization is the team that is in the epicenter of developing modern, cloud native technologies in support of the evolving CX Product portfolio. In this time of unprecedented change, we are looking for top talent to lead high performing, distributed engineering teams that will redefine success for Cisco and our customers.


What you'll do

This role is core to CX Engineerings vision and strategy of creating SaaS software that delivers the industrys best customer experience while at the same time helping customers adopt and operationalize their Cisco technology investments. CX EPI Engineers are the heart and soul of our organization, and this technical leadership role is about helping us design and implement a scalable and highly performant technology platform.  You will define and execute a technology strategy that enables CX Engineering to deliver our CX Cloud solution to thousands of customers.

Primary Responsibilities include:

  • Architect, develop and deliver a scalable, performant and world class SaaS platform.
  • Evangelize cloud best practices to engineering teams, and help mentor teams on best practices.
  • Help us evolve our CI/CD processes to achieve more rapid shipping of software to production.
  • Lead efforts to plan and design for consistent and scalable architecture across our portfolio.
  • Lead efforts to ensure security of the tech stack.
  • Collaborate with over 20 scrum teams to improve our overall system design and performance.
  • Be a strong technical voice for overall architecture, deployment strategies and life cycle management of the technology platform.
  • Work closely with the experience Design team and product owners/managers to realize the product vision and drive its implementation.
  • Engage with engineering teams across the CX engineering organization to establish and live best 
  • practices in secure software development across our portfolio.
  • Stay abreast of where the industry is going in terms of distributed systems technology architecture, and carry the CX engineering teams along that journey.
  • Engage with extended engineering teams across CX and Cisco Engineering organization to ideate and co-develop technology capabilities in support of the CX strategy.
  • Collaborate with teams across Cisco sites in driving employee technical proficiencies and methodologies to be the best in the industry.
  • Empower, cultivate and build deep technical leadership. 


Who you'll work with 

Residing in the CX Engineering organization, you will work with peer teams within the CX engineering organization to architect, develop and deliver best in class SaaS to our customers. You will work with peer teams in Product Management, Operations, CTO office and experience Design to build the worlds best customer experience for our customers, partners and delivery engineers. Every day and every interaction will be unique, but you will likely engage with a diverse representation of engineers, product owners, product managers, business units, IT and CX leadership.


Who you are 

Required Skills/Experience

  • 15+ years design, developing and deploying SaaS software
  • 7+ years of experience as a Principal Software Engineer leading teams and architecting solutions
  • 7+ years of building cloud native software in AWS
  • 5+ years driving technical architecture and strategy at the enterprise level
  • Experience reporting into VP of Engineering and providing technical guidance to executives
  • Experience in having built large scale distributed cloud native technology stacks that achieve over 99.98% up time
  • Experience architecting systems supporting thousands of customers
  • Experience deploying production code with zero downtime upgrades on a daily basis
  • Prior expertise in building systems leveraging and connecting many AWS native technologies
  • Experience establishing, or partnering with others, to stand up DevOps capabilities in product development organizations
  • Very strong technical leadership skills coupled with a passion for empowering and driving excellence in teams
  • Strong understanding of architectural principles for SaaS based capabilities
  • Strong communication skills and ability to engage, interface and influence engineering partners
  • Experience with Programming languages such as Golang, NodeJS, Python, Java, Scala

Is it meaningful to you to work for a company that values employees? Because Cisco expresses employee value by offering benefits like, accrued time off, paid holidays, time to give back, 401k matching and many others.

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!



Posted: 2020-11-20 Expires: 2020-12-20

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Principal Engineer Technical Design

Cisco Systems Inc.
Austin, TX 78701

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