1+ months

Principal System Reliability Owner - 184148

Parsippany, NJ 07054
  • Job Code
\u003Cdiv\u003E \u003Cp\u003EThe \u003Cstrong\u003EPrincipal System Reliability Owner\u003C/strong\u003E will be responsible for management of ADP\u0027s Global Product \u0026 Technology (GPT) agenda on achieving a fundamentally better reliability posture. System Reliability Owners use engineering and development mindset to determine solutions that will ultimately improve the availability, performance, and security of the external facing software products and internal applications used by ADP\u0027s clients, partners and associates.\u003C/p\u003E \u003Cp\u003EWe believe people make great companies, not the other way around. Our people make all the difference in delivering innovative HR technologies and solutions that help employees all over the world do their jobs better. The result? We\u0027re building the next generation of ADP technologies.\u003C/p\u003E \u003Cp\u003E\u003Cstrong\u003EResponsibilities:\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EWork with Major Incident Managers during and after the incident recovery life-cycle.\u003C/li\u003E \u003Cli\u003EIdentify key priority initiatives to significantly improve reliability, both proactively and reactively.\u003C/li\u003E \u003Cli\u003EProvide leadership and direction to GPT System/Site Reliability Engineers and Software Engineers to define and implement sustainable and scalable solutions.\u003C/li\u003E \u003Cli\u003EPublish After Action Reviews which are timely and clearly understood by technical and business personnel, and include accurate root causes and concrete follow-up items with clear owners.\u003C/li\u003E \u003Cli\u003EDesign and implement stability and reliability best practices and proactive solutions to potential issues by collaborating with GPT partners.\u003C/li\u003E \u003Cli\u003EDefine, track, review and report on Service Level Objectives (SLOs), Service Level Indicators (SLIs), System Availability, and the progress and outcomes related to reliability initiatives.\u003C/li\u003E \u003Cli\u003EMitigate further impact and risk to ADP and our clients.\u003C/li\u003E \u003Cli\u003EUnderstand and explain incident situations, recovery and plans to prevent recurrence to business stakeholder and clients.\u003C/li\u003E \u003Cli\u003ESummarize complex technical issues into concise recaps for ADP associates and client leaders.\u003C/li\u003E \u003Cli\u003EAssume an advisory role to ensure emergency changes adhere to a defined policy.\u003C/li\u003E \u003Cli\u003EDevelop and maintain strong and effective working relationships with various internal and external stakeholders both in and outside of ADP.\u003C/li\u003E \u003Cli\u003EProactively identify opportunities for process improvement.\u003C/li\u003E \u003Cli\u003EParticipate in special projects and performs other duties as assigned.\u003C/li\u003E \u003Cli\u003EParticipates with other senior managers to establish strategic plans and objectives.\u003C/li\u003E \u003Cli\u003EMakes final decisions on administrative or operational matters and ensures effective achievement of objectives.\u003C/li\u003E \u003Cli\u003EParticipates in development of methods, techniques and evaluation criteria for projects, programs, and people.\u003C/li\u003E \u003Cli\u003EEnsures budgets and schedules meet requirements. Acts as a lead within the team and is jointly accountable for coaching and mentoring with Manager of other team members.\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003E\u003Cstrong\u003EQualifications:\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EA minimum of 10\u002B years of software engineering and/or infrastructure experience.\u003C/li\u003E \u003Cli\u003EMastery level knowledge of infrastructure and software engineering, agile methodology, and program/portfolio management\u003C/li\u003E \u003Cli\u003EMastery understanding of cloud software, infrastructure, integration and operational ecosystems and product knowledge.\u003C/li\u003E \u003Cli\u003ESystematic problem solving approach. Consistently offers recommendations to technical teams based on historical events, personal experience and knowledge.\u003C/li\u003E \u003Cli\u003ECapable of decision making and Leadership without oversight.\u003C/li\u003E \u003Cli\u003EInteractions frequently involve special skills, such as negotiating with customers or management or attempting to influence senior level leaders regarding matters of significance to the organization.\u003C/li\u003E \u003C/ul\u003E \u003C/div\u003E \u003CP\u003E\u003Cdiv\u003E \u003Cdiv\u003E#LI-AF1\u003C/div\u003E \u003Cdiv\u003E#LITECH\u003C/div\u003E \u003C/div\u003E\u003C/P\u003E \u003CP\u003EWe\u0027re designing a better way to work, so you can achieve what you\u0027re working for. Consistently named one of the \u0027Most Admired Companies\u0027 by FORTUNE\u00AE Magazine, and recognized by DiversityInc\u00AE as one of the \u0027Top 50 Companies for Diversity,\u0027 ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. \u0022Always Designing for People\u0022 means we\u0027re creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.\u003C/P\u003E \u003CP\u003EAt ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.\u003C/P\u003E


Posted: 2019-10-07 Expires: 2019-12-12

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Principal System Reliability Owner - 184148

Parsippany, NJ 07054

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