16 days old

Pro Customer Experience Analyst, Tableau

Atlanta, GA 30303
\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cp\u003E\u003Cstrong\u003EPOSITION PURPOSE\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003EThis position will drive analytical capabilities leveraging Tableau to produce reports and dashboards related to The Home Depot Pro Customer Experience / B2B organization. Responsible for creating holistic dashboards from multiple data sources to support current initiatives. Will work directly with business users to understand business requirements and recommend visualization solutions. Develops and maintains the day-to-day relationships to support Pro CRM application end users throughout various levels of the organization.\u003C/p\u003E\u003Cbr /\u003E \u003Cstrong\u003EMAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES\u003Cbr /\u003E \u003C/strong\u003E\u003Cul\u003E\u003Cli\u003E30% - Business Acumen: Subject matter expert for assigned product category online. Learn and report on best practices, industry standards, and legal requirements associated with assigned projects.\u003C/li\u003E\u003Cli\u003E30% - Data Analysis: Measure ongoing effectiveness of programs against metric targets. Develop and execute ongoing enhancement/optimization strategy based on measured performance and customer feedback. Trouble shoot and problem solve for ongoing operational needs as they arise\u003C/li\u003E\u003Cli\u003E25% - Project Management: Responsible for category product data projects and status reporting SKU collection and maintenance, product cross merchandising online, product presentation, etc. Responsible for prioritizing projects, tasks to ensure deliverables and goals are met or exceeded. Coordinate integrated teams from one or more external agencies or functional organizations supporting managed initiatives.\u003C/li\u003E\u003Cli\u003E15% - Effective Communication: Ability to author clear, concise end user/training materials for processes, build presentations and deliver to a wide variety of stakeholders.\u003C/li\u003E\u003C/ul\u003E\u003Cstrong\u003ENATURE AND SCOPE\u003C/strong\u003E\u003Cbr /\u003E This position reports to the Manager or Senior Manager. \u003Cbr /\u003E This position has 0 direct reports.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EENVIRONMENTAL JOB REQUIREMENTS\u003C/strong\u003E\u003Cbr /\u003E \u003Cstrong\u003EENVIRONMENT: \u003C/strong\u003E\u003Cbr /\u003E Located in a comfortable indoor area. \u003Cbr /\u003E Any unpleasant conditions would be infrequent and not objectionable.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003ETRAVEL: \u003C/strong\u003E\u003Cbr /\u003E Typically requires overnight travel less than 10% of the time.\u003Cbr /\u003E \u003Cstrong\u003E\u003C/strong\u003E\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003Cbr /\u003E Must be eighteen years of age or older.\u003Cbr /\u003E Must be legally permitted to work in the United States.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EEDUCATION REQUIRED:\u003C/strong\u003E\u003Cbr /\u003E The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EYEARS OF RELEVANT WORK EXPERIENCE: \u003C/strong\u003E1\u002B years\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EPHYSICAL REQUIREMENTS:\u003C/strong\u003E\u003Cbr /\u003E Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. \u003Cbr /\u003E On rare occasions there may be a need to move or lift light articles.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EPREFERRED QUALIFICATIONS:\u003C/strong\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003EBachelor\u0027s degree preferred\u003C/li\u003E\u003Cli\u003EWorking knowledge of Microsoft Office Suite\u003C/li\u003E\u003Cli\u003EWorking knowledge of Tableau, or comparable data visualization application\u003C/li\u003E\u003Cli\u003EWorking knowledge of analytical/statistics software (e.g., SPSS, SAS, R, Stata)\u003C/li\u003E\u003Cli\u003EDemonstrated ability to collaborate and work effectively with cross-functional teams\u003C/li\u003E\u003Cli\u003EExcellent written and verbal communication skills\u003C/li\u003E\u003C/ul\u003E\u003Cstrong\u003EKNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES:\u003Cbr /\u003E \u003C/strong\u003E\u003Cul\u003E\u003Cli\u003EAction Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm\u003C/li\u003E\u003Cli\u003ECollaborates: Building partnerships and working collaboratively with others to meet shared objectives\u003C/li\u003E\u003Cli\u003ECommunicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences\u003C/li\u003E\u003Cli\u003ECustomer Focus: Building strong customer relationships and delivering customer-centric solutions\u003C/li\u003E\u003Cli\u003EDrives Results: Consistently achieving results, even under tough circumstances\u003C/li\u003E\u003C/ul\u003E\u003C/div\u003E
Posted: 2020-11-06 Expires: 2020-12-06

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Pro Customer Experience Analyst, Tableau

Home Depot
Atlanta, GA 30303

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