12 days old

Procurement Operations Manager

Gurugram, HR 122001
  • Job Code

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
Procurement Operation Manager

The IBM Integrated Supply Chain (ISC) organization spans several functional areas such as procurement, manufacturing, demand-supply planning, manufacturing engineering, logistics, customer fulfillment, accounts receivable collection and sales transaction support.

Who you are

As an Operation Manager you will manage the end to end of scope of Procurement and Payables for external client.

Key responsibilities would focus on end to end Account Delivery which includes, but not limited to:
  • Support and Perform Management tracking and reporting, monitor and evaluate business measurement attainment to support, drive key transformation initiatives to achieve business objectives.
  • Drive Operational Excellence results and maintain profitable services support by enhancing capabilities and by contributing to the business growth and margin expansion.
  • Should have an excellent working knowledge of Ariba On Demand.
  • Accelerate achievement of objectives on all key operation metrics, covering End-to-end operations - Contract workflow, contract billing/accuracy, contract retention/closure. It includes year-on-year improvements where applicable with a focus on customer satisfaction & quality improvements.
  • Support improvement on productivity by identifying NVA activities driving transformation projects and identify new opportunities for investing in business growth areas.
  • Drive highest sense of urgency throughout the processes, delivering agreed objectives and savings, on time and on budget.
  • Identifying opportunities to standardize processes and tools globally and also ensure consistent execution.
  • Collaborate across various stakeholders to ensure seamless delivery
  • Lead a teams across Order Management & Customer Assistance Center to support transformation and create an environment of innovation, continuous improvement and development.
  • Responsible for overall People/Process cycle covering Recruitment, Training & Development, People/Performance/Escalation Management, SLA Attainment, Continuous Improvement, Business Controls, Resource Retention & any other activities towards a successful delivery experience for the client.
  • Work with Project Executive and Delivery Project Executive to understand client expectations and requirements and act as a communication channel between the center and the global teams.

Required Technical and Professional Expertise
  • Minimum 5 years working experience on leadership role
  • Required Procurement Operations background
  • Good problem solving/analytical skills
  • Demonstrates high level of business acumen
  • Excellent customer relations, verbal, and written communications skills
  • Attention to details, take ownership and follow through on commitments
  • Ability to work in a high pressure environment while maintaining high team morale
  • Has an experience of leading a team of 15 or more professional.

Preferred Technical and Professional Expertise
  • 8 years of Procurement Outsourcing experience
    Analytical, Strong leadership skills and excellent communication skills

About Business Unit
The IBM Finance organization is responsible for driving enterprise performance and transformation. We are the financial stewards of IBM, delivering IBMs financial strategy, developing new business models, and mitigating enterprise risk.Do you have a passion for creating business value? Join our team in accounting, financial planning, pricing, business controls, tax, treasury, business development (acquisitions & divestitures), and global financing.

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2019-11-07 Expires: 2019-12-07

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Procurement Operations Manager

Gurugram, HR 122001

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