12 days old

Procurement Team Leader

Gurugram, HR 122001
  • Job Code

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
Procurement Team Leader

The IBM Integrated Supply Chain (ISC) organization spans several functional areas such as procurement, manufacturing, demand-supply planning, manufacturing engineering, logistics, customer fulfillment, accounts receivable collection and sales transaction support.

Who you are

As an Procurement Team Leader -Operations your responsibilities for
  • Consistently meet or exceed SLAs
  • Maintain a High Level of Core performance delivery, ensuring full implementation of documented policies, procedures and best working practices
  • First escalation point on process issues
  • Address any people issues actively, and maintain a high team morale overall
  • Staffing, training, development and retention of team members; mentor team in times of need.
  • Identify any Operations Center activity that may be foreseen as a risk/issue to successful process execution and take steps to mitigate the risks/issues.
  • Perform root cause analysis in case of escalations and take steps to improve the robustness of the process
  • Ensure audit readiness of all purchasing documents.
  • Contribute to contract profitability through efficient management of resource and expense
  • Formulate and implement strategies to drive increased Hands Free POs and reduced Blocked Invoices
  • Assume additional responsibilities as assigned by reporting manager.
  • Managing operations of Helpdesk including support of internal procurment applications and Supplier Enablement processes
  • Directing and coaching the team of Helpdesk Agents on a need basis towards meeting customer expectations
  • Ensure Customer and Stakeholders Satisfaction
  • Recruiting, training and development, and retention of Team Members; improve employee motivation and provide periodic performance feedback.
  • Handling customer escalations and conducting root cause analysis to find and implement lasting solutions.
  • Identify and mitigate any risks/issues that are foreseen as potential bottlenecks to the CAC process.
  • Participate in periodic internal reviews and resolve any issues relating to business controls guidelines.
  • Execute operational plan to ensure all engagement SLAs are consistently met
  • Formulate strategies and execute plans to move up the value chain
  • Contribute to contract profitability through efficient management of resource and expense
  • Provide thought leadership to the team
  • Ensure audit readiness of the process.
Assume additional responsibilities as assigned by reporting manager

Required Technical and Professional Expertise
  • Excellent understanding of procurement processes and tools
  • Strong customer focus and demonstrable experiences of leading and motivating a team towards defined goals.
  • Aptitude for understanding and solving problems and to deal effectively in high pressure, dynamic situations on a self-motivated basis.
  • Ability to work to deadlines whilst maintaining quality of work and effective work relationship with team and client
  • Strong achievement focus i.e. high energy levels and commitment to end result
  • Excellent communication skills with demonstrated clarity in spoken and written words
  • Logical thinker, strong analysis, problem assessment and resolution oriented
  • People focused
  • Understanding of Six Sigma preferred
  • Cost-focused
  • Experience in a leadership role for minimum 2-3 years

Preferred Technical and Professional Expertise
  • NA

About Business Unit
The IBM Finance organization is responsible for driving enterprise performance and transformation. We are the financial stewards of IBM, delivering IBMs financial strategy, developing new business models, and mitigating enterprise risk.Do you have a passion for creating business value? Join our team in accounting, financial planning, pricing, business controls, tax, treasury, business development (acquisitions & divestitures), and global financing.

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2019-11-07 Expires: 2019-12-07

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Procurement Team Leader

Gurugram, HR 122001

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