13 days old

Product Manager, CX xDomain Automation & Analytics

Cisco Systems Inc.
San Jose, CA 95113

Product Manager, xDomain Automation & Analytics

 

Cisco is the global leader in networking, security and collaboration solutions for Enterprise and Service provider customers. Cisco is going through a major transformation towards Software and Services where Ciscos Customer Experience (CX) organization is an enabler to deliver business outcomes faster to our customers. CX is developing and innovating Services Success portfolio across the lifecycle of customer journey and needs ranging from Advise, Implement, Use, Adopt and Optimize.

Customer Experience (CX) xDomain Product Management team focuses on Automation and Analytics solutions across the architectures and segments such as Enterprise Networking, Data Center and Cloud, Service Provider, Security and Collaboration. This job opening is for a CX xDomain Product Management leadership role to identify the business needs and solution gaps and then lead the build and adoption of CX Solutions and Services leading to successful business outcomes.

Innovation will be central to our success and is at the heart of what makes Cisco such an amazing place to work. This is a PM senior leadership position in the one of the most visible areas of Ciscos transformation to a software business and will work with key executives and teams across different CX organizations, Business units, Sales and Customers. 

 

What You'll Do:

      Champion your product

      Drive vision, strategy and execution of xDomain solutions with focus on Automation and Analytics aligned to Cisco initiatives and industry leading trends

      Lead multiple teams focused on different aspects of the business including product management, ecosystem solution development, strategy and operations

      Research, Conceptualize, Architect, Build and deliver xDomain solutions and service offers. 

      Develop offers for CX Success Portfolio including Solution competitive positioning, pricing, business and technical value and differentiators.  

      Work across BEs and Architecture Product Managers for alignment of CX xDomain solutions with BU products and CX Offers.

      Partner closely with CX-Engineering, Field and Customers to ensure alignment with CX-Cloud and offer flexible deployment models including both On-prem and CX Cloud hosted.

      Lead the build of Solution and Services for Automation & Analytics Use Cases such as Device OS compliance and upgrades, Infrastructure & Architecture migrations and Security Orchestration. 

      Lead the strategy and solution build to enable telemetry for CX solutions and services 

      Ensure world class UX delivery by partnering with Engineering, Field and Customers

      Drive Reusability and Field incubation by working with CX Engineering, CX Centers, Geo Delivery teams and Customers and lead the constant enrichment of CX xDomain Solutions

      Lead technical discussions for the xDomain Automation & Analytics Solutions and Services  

      Work with Field Architects and initial Pilot Customers to validate and proof our solution, enable the field and our customers

      Work with marketing, go-to-market and sales teams to ensure the right communication, training and content is developed and delivered 

      Develop training content, lead content delivery and enablement plans for Sales, Field Delivery and Customers enablement 

      Foster partner ecosystem around different lifecycle areas (build, sell, customer delivery, and support) 

      Provide leadership to team members on industry practices, technologies, and third-party solutions to build industry leading offerings.

      Work with various cross-functional groups such as Product Management Architecture teams (e.g. ENT/IBN, Cloud & Compute, Security), CX Engineering, Product Business Units, Sales and Customers

      Ensure solution alignment through various investment stages. Be prepared to present to executive panels a 360 view.

      Drive product roadmap and prioritize new features and defects based on feedback from all domains. 

      Define new requirements and refine existing requirements from internal and external groups.

      Continually evaluate the features against customer needs to ensure we are meeting expectations and building world class solutions.

      Develop content for strategy around your solution.   

 

Who You Are:

 

A motivated self-starter with a bias for action. You have a proven track record in performing well in a fast-paced environment and organizational skills to learn quickly and understand complex technologies in concise terms of technological and business value. You have a strong executive presence, cross-group collaboration, and communication skills that drive influence among the senior leaders across a highly matrixed organization

 

 

Experience and Technical Skills

      10+ years of experience across Product Management, Marketing, Strategy or Engineering functions in a software or services business operating at scale  

      At least 3 years of experience with successful track record of conceptualizing, building, launching and managing Automation and Analytics solutions in Cloud and on-prem environments

      Prior experience in IT, Network or Security Management and Analytics, Software Defined Networking 

      Prior experience in working with Channel and ISV partners driving a partner or ecosystem model 

      Familiarity with routing, switching, security and mobility networks or related management, services and SDN applications

      Familiarity with Enterprise, and or Service Provider markets and customers 

      Proven ability to lead vision, strategy, business planning and driving execution at a large installed base product, business unit or company level 

 

Professional and Personal Attributes

      Ability to operate across business and technology vision and execution levels 

      Openness to innovation and fortitude in driving change 

      Executive presence and communication skills 

      Inspirational leader adept at team building and mentoring 

      Strategic thinking, influencing and leadership skills

      Analytical thinking and data driven decision making

      Commitment to delivering world class user experience and ensuring customer success 

      Independent and self-motivated leader

 

     

Education:

Bachelor degree in Engineering (such as Computer Science, Computer Networking, Information Technology, Electrical/Computer Engineering or a similar field), and/or MBA with related work experience 

 

 

Who Youll Work With

 

You will collaborate with the key stakeholders in CX (Product Management, Engineering, Field/Geo teams, Centers, Strategy & Operations); Sales, Cisco Business Units and Customers. You will work extensively with peer roles such as Product Owners, Scrum Masters, Technical Leads, Customer Solution Architects, Account Managers and System Engineers.

 

Why Cisco:

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware, but were also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool.

Categories

Posted: 2020-10-14 Expires: 2020-11-13

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Product Manager, CX xDomain Automation & Analytics

Cisco Systems Inc.
San Jose, CA 95113

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast