1+ months

Product Manager

Walmart
San Bruno, CA 94066
1300848BRReq ID:1300848BRCompany Summary:The Walmart eCommerce team is rapidly innovating to evolve and define the future state of shopping. As the worlds largest retailer, we are on a mission to help people save money and live better. With the help of some of the brightest minds in technology, merchandising, marketing, supply chain, talent and more, we are reimagining the intersection of digital and physical shopping to help achieve that mission.Job Title:Product ManagerPosition Summary:Product Manager, Returns Experience About Jet & Walmart US eCommerce Jet and Walmart are reshaping eCommerce as we know it. Based in Hoboken NJ (just 10 min from Manhattan) and San Bruno & Sunnyvale, CA, we are group of shopping sites on the relentless pursuit to build the greatest customer experience in the world. At Jet & Walmart US eCommerce, we believe in bold. That means taking risks, asking why not, looking where no ones looked before and crushing it! Our engineers are utilizing and building world-class technologies, to optimize the supply chain, remove unnecessary costs, sprinkle in some surprise and delight all while saving consumers every penny possible and were just getting started. At Jet & Walmart US eCommerce, we have worked hard to build a culture that stresses the importance of learning and of sharing knowledge. If you want to be part of the team that is disrupting the shopping norm and youre capable of smashing the status quo, we have a hunch youd look good in purple and blue. About the Job Walmart U.S. eCommerce is looking for a strong product manager to execute the product strategy, vision and roadmap for the Walmart.com customer returns experience and deliver omni-channel solutions that delight our customers and boost NPS. This Product Manager will utilize data, analytics and voice of customer surveys to create returns product solutions for our customers while incorporating requirements from internal stakeholders (Logistics, Customer Care, Operations & Finance and Returns Experience). This leader will also lead the product effort for complex, cross-functional, and highly visible strategic return initiatives. To get an idea, youll lead product for the exciting self-serve returns initiative and coordinate across Walmart.com, Walmart Stores, Walmart Subsidiaries and Walmart Marketplace Sellers to create, implement and manage the product solutions for a world-class returns experience. As such, this leader will be able to identify key risks, dependencies, and work with the requisite teams to put solutions in place that will achieve the program outcomes. This returns experience product manager will be skilled at engaging and communicating to senior leaders across multiple domains, as well as dive deep into details when needed to craft solutions. The breadth of engagement for this role functionally spans product management and engineering, strategy, supply chain, retail merchandising, marketing, customer and store operations & analytics. Walmart U.S. eCommerce operates several consumer facing shopping experiences including Walmart.com, Jet.com, Hayneedle.com, Modcloth, and Shoes.com. Job Location: Sunnyvale, CA Position Description The responsibilities of this role include: Execute the product strategy, vision and roadmap for the Walmart.com customer returns experience and deliver omni-channel solutions that boost NPS and CSAT. Deploy analytical methods, tools and resources to identify areas of opportunity for Walmart.com customer returns, including cost savings and customer experience. Drive transformational initiatives to achieve major financial goals or KPIs. Manage applicable system solutions for returns and ensure end to end ownership of solutions by working with relevant cross-functional groups. Communicate project benefits and champion returns product design and experience throughout the organization. Partner with the product teams in retail and stores to incorporate feedback into product development and improvement. Develop thought leadership and help build a world-class Returns Experience Work cross-functionally across multiple locations so communication, collaboration, and organization are key to your success.City:SAN BRUNOState:CAPosition Description:Product Manager, Returns Experience About Jet & Walmart US eCommerce Jet and Walmart are reshaping eCommerce as we know it. Based in Hoboken NJ (just 10 min from Manhattan) and San Bruno & Sunnyvale, CA, we are group of shopping sites on the relentless pursuit to build the greatest customer experience in the world. At Jet & Walmart US eCommerce, we believe in bold. That means taking risks, asking why not, looking where no ones looked before and crushing it! Our engineers are utilizing and building world-class technologies, to optimize the supply chain, remove unnecessary costs, sprinkle in some surprise and delight all while saving consumers every penny possible and were just getting started. At Jet & Walmart US eCommerce, we have worked hard to build a culture that stresses the importance of learning and of sharing knowledge. If you want to be part of the team that is disrupting the shopping norm and youre capable of smashing the status quo, we have a hunch youd look good in purple and blue. About the Job Walmart U.S. eCommerce is looking for a strong product manager to execute the product strategy, vision and roadmap for the Walmart.com customer returns experience and deliver omni-channel solutions that delight our customers and boost NPS. This Product Manager will utilize data, analytics and voice of customer surveys to create returns product solutions for our customers while incorporating requirements from internal stakeholders (Logistics, Customer Care, Operations & Finance and Returns Experience). This leader will also lead the product effort for complex, cross-functional, and highly visible strategic return initiatives. To get an idea, youll lead product for the exciting self-serve returns initiative and coordinate across Walmart.com, Walmart Stores, Walmart Subsidiaries and Walmart Marketplace Sellers to create, implement and manage the product solutions for a world-class returns experience. As such, this leader will be able to identify key risks, dependencies, and work with the requisite teams to put solutions in place that will achieve the program outcomes. This returns experience product manager will be skilled at engaging and communicating to senior leaders across multiple domains, as well as dive deep into details when needed to craft solutions. The breadth of engagement for this role functionally spans product management and engineering, strategy, supply chain, retail merchandising, marketing, customer and store operations & analytics. This position reports to the Director of Product Management for Returns Experience of Walmart U.S. eCommerce. Walmart U.S. eCommerce operates several consumer facing shopping experiences including Walmart.com, Jet.com, Hayneedle.com, Modcloth, and Shoes.com. Job Location: Sunnyvale, CA Position Description The responsibilities of this role include: Execute the product strategy, vision and roadmap for the Walmart.com customer returns experience and deliver omni-channel solutions that boost NPS and CSAT. Deploy analytical methods, tools and resources to identify areas of opportunity for Walmart.com customer returns, including cost savings and customer experience. Drive transformational initiatives to achieve major financial goals or KPIs. Manage applicable system solutions for returns and ensure end to end ownership of solutions by working with relevant cross-functional groups. Communicate project benefits and champion returns product design and experience throughout the organization. Partner with the product teams in retail and stores to incorporate feedback into product development and improvement. Develop thought leadership and help build a world-class Returns Experience Work cross-functionally across multiple locations so communication, collaboration, and organization are key to your success. #LI-TB1Minimum Qualifications:Minimum Qualifications Bachelors degree required, business, logistics or engineering preferred. MBA from top business school preferred. 4+ years of experience in product management, business consulting, supply chain or related field Product experience driving product vision and roadmap with a track record of leading teams to deploy innovative solutions that deliver measurable results at scale. Knowledge of technical solutions used in e-commerce space and familiarity with system architecture, APIs and data science (including machine learning). Understanding of agile methodology, reverse logistics systems and customer care tools and interactions. Excellent people management and relationship building skills. Experience in an online marketplace. Uncompromising commitment to the customer. Experience in leading cross functional teams to solve complex business problems and deploy innovative solutions Strong presentation and influencing skills and the ability to interact with executive level business and technical partners Strong Excel and modeling skills Excellent written and verbal communication skills with ability to champion product solutions throughout the organization Self-starter with a strong attention to detail and an ability to deal with ambiguity Attitude to thrive in a fun, fast-paced start-up like environment Experience delivering results in a cross-functional organization Be the customer: You have a deep understanding of how to connect with and develop amazing experience for customers/partners Belief in our purpose of saving money so our customers can live better Belief in our culture to fulfill this purpose through our core values of service to the customer, striving for excellence, respect for the individual, and acting with integrity. Strong team player who is not afraid to challenge the status quo.Category:Product Management - Technology Brand:Walmart.com

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Posted: 2019-05-16 Expires: 2019-09-21

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Product Manager

Walmart
San Bruno, CA 94066

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