16 days old

Product Manager

Cisco Systems Inc.
San Jose, CA 95113

What Youll Do

Our Customer Experience (CX) team is responsible for defining and driving the end-to-end customer success and technology adoption motion through the entire customer lifecycle. We're seeking a senior expert in Cisco Enterprise and Data Center Networking with the ability to understand customers business and technical challenges that prevent them from adopting Cisco Intent-Based Networking (IBN) technologies including Cisco ACI, Cisco DNA, and Cisco Campus switching and routing. In order to accelerate customer adoption and to remove these barriers, he/she will closely collaborate across other CX/Business Entity/Enablement teams and define, lead the strategy and execution of CX Cloud Success tracks and customer success motions for CX Product Management for IBN.


Core Responsibilities Include:

  • Identify customer adoption gaps and challenges; the ability to translate these into CX strategy, roadmap and enablement plans as well as deliver content and training is a critical requirement from this role.
  • Drive customer eligibility, adoption framework, Console, and CX Cloud customer portal development engagements for CX Success tracks and motions
  • Drive customer digital journeys creation
  • Cisco Intent Based Networking (IBN)
  • subject matter expertise in data center and/or enterprise networking including Cisco ACI, Cisco DNA, Cisco DNA Center, switching, routing, campus SD-Access and security
  • Act as a CX Product Management change agent
  • Develop the plan and ensure execution of Ask the Expert (ATX) content for customers targeted at technical customer personas and decision makers
  • Content curation with Business Entity (BE), Product Management, and constant measurement and improvement
  • Translate technical content to business outcomes
  • Will participate in the ideation process, strategizing, bringing creative ideas, and proposing alternative format options 


Who Youll Work With

Under the direction of the CX Lifecycle Product Management Leader for Intent-Based Networking, you will collaborate with the key stakeholders in CX Business Product Management, CX New Products, CX Enablement, and Business Entity teams; as well as the Customer Success Executives (CSE), Success Program Managers (SPM), and Customer Support Specialist (CSS) community, to remove barriers and drive customer adoption motions.Collaborating with other CX Lifecycle Product Managers, Business Product Managers, and New Product Incubation, the role drives content creation and implements effective mechanisms to collect feedback. As needed, you will leverage the expertise of SMEs in the New Products team for knowledge transfer and peer review.


Who You Are

You are a motivated self-starter with a bias for action. You have a proven track record in performing well in a fast-paced environment and organizational skills to manage multiple projects with tight deadlines effectively. You have the ability to create compelling story arcs that convey the value of complex technologies in concise business terms. You have strong executive presence, cross-group collaboration and communication skills that drive influence among the senior leaders across a highly-matrixed organization.


Required Skills:

  • Have mastered interpreting complex technical solutions into easy to understand business language and outcomes
  • Passionate about positive customer experience
  • Bachelor degree required; Masters preferred
  • 10+ years experience in product marketing or product management for sophisticated technologies, preferably in the area of Data Center and Enterprise Networking
  • Services or consulting experience is highly desired
  • Strong leadership, communication and organizational skills with the flexibility to shift priority projects as required
  • Excellent written and verbal communications including the ability to simplify and communicate complex ideas
  • Experience excelling in a highly matrixed organization
  • Outstanding messaging background; ability to develop compelling persona-based technical and business-level messaging at the level of both individual offerings and the whole portfolio
  • Outstanding written and verbal communications skills with the ability to explain complex technology concepts via simple and intuitive communications
  • Analytical skills to develop insights into complex business issues
  • Must be able to work in fast paced, dynamic environment, with changing priorities
  • Proven track record of crafting compelling positioning and thought leadership content
  • Strong business acumen and decision-making ability
  • CCIE preferred

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything people, process, data and things and we use those connections to change our world for the better.
  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices.
  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.


Colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco


Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.


Posted: 2021-01-06 Expires: 2021-02-05

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Product Manager

Cisco Systems Inc.
San Jose, CA 95113

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