24 days old

Product Manager Surveys Experience - Qualtrics

Cisco Systems Inc.
San Jose, CA 95113

 

We are seeking a senior digital platform leader for with experience leading large scale platform transformation program on Qualtrics. The CX business unit is rolling out qualtrics as a survey tool for critical customer facing surveys. This role will own the business platform features and functions and work with engineering/ IT  teams and business functions to roll-out new and improved surveys for all of CX. 

 

Qualifications:

 

The ideal candidate will have a strong product/program management background, experience leading large projects, and have a well-rounded technical background in current SaaS technologies. A great product manager sits at the intersection of business, technology, and design. The candidate also possesses rock-solid background in data analysis, insight, and converting data into digestible business intelligence and actionable information.

 

Experience:

  • Customer Survey industry knowledge
  • 15+ years of relevant work experience 
  • Qualtrics product experience is preferred
  • Must have been a prior people manager
  • Proven track record of leading complex, strategic initiatives
  • Process and systems background 
  • Highly effective communicator
  • Knowledge and experience with agile project methodologies
  • Ability to travel 1-2x month, USA based (occasional International)

 

 

 

What You'll Do

  1. Collaborate with business stakeholders, analysts and product management teams in a dynamic, agile environment, from ideation to implementation and beyond.
  2. Assist in designing and implementing new surveys
  3. Provide Insights from surveys to business stakeholders
  4. Work with IT to setup closed loop surveys integrates with AWS and Salesforce platforms
  5. Manage budgets, prioritization and implementation of surveys on the qualtrics platform

 

 

Categories

Posted: 2021-03-17 Expires: 2021-04-16

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Product Manager Surveys Experience - Qualtrics

Cisco Systems Inc.
San Jose, CA 95113

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