4 days old

Product Operations Director

Cox Automotive
Austin, TX 78701
*Primary Location: *10415 Morado Cir, Austin, TX, USA
*Division: *Cox Automotive
*Job Level: *Director/Senior Director
*Travel: *Yes, 25 % of the Time
*Schedule: *Full-time
*Shift: *Day Job
*Requisition Number: *202101295
The Product Operations Director is responsible for leading the development and execution of go-to-market and post-launch plans for IMS portfolio key initiatives. This role will partner closely with the IMS product and business, as well as across broader COX organizational boundaries to ensure that all goals and milestones are met. This role will report to the Director Product Operations and Commercialization and will be instrumental in building out readiness practices, processes, and success measures across the Cox Automotive Product organization.


To be successful in this role, the candidate must have a combination of product management knowledge, operational knowledge, stakeholder consultation, user experience, and project management skills. He/she must also be able to build and lead strong cross-functional teams that drive a shared future vision, collaborating and guiding the work of teams of product managers, professional services and project teams, and implementation teams to ensure a successful launch occurs for our clients.





*PRIMARY DUTIES AND RESPONSIBILITES*




* Product Launch Leadership: Lead development, communication and execution of comprehensive product commercialization strategy including go-to-market and post-launch plans.

* Product Readiness: Work across organizational boundaries to ensure that all go-to-market goals and critical milestones are met. Lead commercialization stakeholder meetings and communicate status, drive accountability and decision making. Manage program risk by identifying and communicating issues as well as mitigation plans to all levels including leadership and recommending solutions.

* Operational Readiness: Drive operational readiness to ensure that the product is able to be properly marketed, sold, contracted, installed, trained, billed, supported, analyzed for utilization and canceled. Coordinate and communicate with stakeholders around key activities.

* Defining Success: Works with the Business Leadership, Product Management, Product Marketing and Change Management to ensure success of product launches can be measured and achieve business goals. Suggests ideas for improvement.

* VOC: Keeps the voice and perspective of the customer present throughout the entire lifecycle of the product. Facilitate, capture and use of team member and client feedback. Promote client-centric value propositions and positioning to inform commercialization strategy.

* Training and Support Alignment: Aids Change Management to ensure that marketing, training, sales, client care and operations have the facts to effectively plan for, train and support new products and solutions being delivered.

* Process Improvement: Drives processes that elevate our go-to-marketing planning and ensuring operational readiness for product launches. Champion continuous improvement using innovative ideas to increase effectiveness.

* Communication: Effectively uses persuasion and negotiation techniques with boundary partners. Builds networks of support for ideas and/or initiatives. Synthesizes information quickly and tailors messaging to audiences. Able to represent Cox Automotive at high-profile and/or public events.

* Change: Ability to drive change and create team alignment. Sees the connection point across initiatives and calculates the impact to adoption. Demonstrates flexibility and adaptability to ongoing changes.

* Travel required up to 20%


Qualifications:

* Bachelors Degree with 10 years of related experience or an equivalent combination of education and work-related experience

* Experience in project management. PMP or similar certification a plus

* Experience in Agile or Scrum

* Proven experience in operational and change management

* Experience in customer expectation and relationship management

* This is an Individual Contributor position.



Who We Are
*About Cox Automotive*
Theres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

*About Cox *
We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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Posted: 2021-04-07 Expires: 2021-05-09

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Product Operations Director

Cox Automotive
Austin, TX 78701

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