1+ months


Universal Health Services
Atlanta, GA 30303
  • Job Code

The Program Director is responsible for providing oversight and managing daily operations of Behavioral Health Connections, Inc. (BHC), a psychiatric assessment and consultation service provider.


  1. Manages the overall day-to-day operations of Behavioral Health Connections.
  2. Oversight of monthly expenses to ensure the operation is on target.
  3. Provides overall supervision of BHC staff and delegates daily program responsibilities to support staff.
  4. Coordinates the hiring, staffing and daily workflow management of Call Center staff.
  5. Ensures employee weekly timesheets and payroll logs are correct and submitted timely to payroll personnel.
  6. Assists with the daily deployment of mobile assessors and clinical through-put of patient placement at appropriate level of care.
  7. Maintains excellent daily communication with the contracted client ERs and Hospitals regarding patient case status; this includes the gathering of clinical updates on pending patients, the case review with attending medical personnel at referral sites, and the coordination of patient placement at receiving sites.
  8. Process required Call Center reports (i.e. daily reports, Xferall reports)
  9. Ensures proper and accurate data entry into referral system; assists with the compilation of customer service metrics for monthly client reports.
  10. Manages employee performance of staff and employee relation issues for BHC.
  11. Maintains staff by recruiting, interviewing, selecting, hiring orienting, training, scheduling, and generally supervising the employees. In addition, as necessary, responsible for disciplining employees, up to and including termination of employment.
  12. Responsible for oversight of information technology systems and physical space operations.
  13. Responsible for contract management and program quality.
  14. Responsible for mandatory annual corporate compliance training to Call Center staff.
  15. Collaborates with Executive Director and Business Development Liaison in marketing efforts for BHC Programs and development of new businesses.
  16. Adheres to all BHC policies and procedures.
  17. Adheres to all service excellence standards.
  18. Performs other duties, as assigned.
Job Requirements

Master's degree and licensure required (LPC, LMSW, LCDC, LMFT, RN). Experience as a Program Director in a behavioral health clinical setting required.


Posted: 2019-12-04 Expires: 2020-02-16

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Universal Health Services
Atlanta, GA 30303

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