8 days old

Service Provider CX Project Manager

Cisco Systems Inc.
Carolina Shores, NC 28467

WHO YOU'LL WORK WITH 

Within CX, Project Managers are responsible for making amazing things take place with our customers. Our development teams make world class products, and our CX project managers guide those new technology into our customers production environments.

Project managers work with many stakeholders inside Cisco and with our clients; highly technical engineers and architects, leaders and executives, finance and business operations.


WHAT YOU WILL DO 

  • Lead and manage end-to-end project delivery by delivering on contractual requirements, revenue and profitability targets while maintaining an excellent customer experience
  • Ensures accurate Scope and Change Management processes are adhered to, leads change management handling between customer, partner & account teams
  • Identify project staffing requirements, drive staffing across Cisco CX functions and coordinate project stake-holders to drive delivery excellence by delivering target cost, schedule, quality
  • Own accurate forecasting, tracking, and reporting on project costs and revenues
  • Establish and maintain excellent relationships with stake-holders (Customer, Sales, Services, Business Units, Executives, etc.)
  • Ensure the collection of lessons learned and findings to share and apply within the PM community
  • Communicates effectively with Executives and stake-holders(s) to identify needs and evaluate alternative business solutions and strategies
  • Identify further growth opportunities within customer environment and engages with sales partners for pursuit; as opportunities warrant, support scoping, cost modeling and margin analysis
  • Elicits stakeholder feedback to appropriately gauge satisfaction and direction
  • Review Scope of Work and guide the bid pursuit team to adapt terms and conditions to Ciscos best interests to maximize revenue recognition and minimize risk

WHO YOU ARE

You are passionate about crafting and leading cross-functional teams in a high-stakes environment. You are a certified project manager who invests in keeping your skills up to date. You are experienced in leading project scope and budget.

  • Bachelor Degree in Business, Engineering, or Technology
  • Professional PMI certification PMP or equivalent
  • 5-7years of experience in managing and leading large complex projects and turnkey programs
  • Customer Experience, Customer Success, Customer Project & Program Management
  • Excellent Stake-holder management, high personal impact, ability to work externally with customers and Cisco organization to align priorities, resources, and handle conflict between stake-holders
  • Exemplary written and verbal communication skills, presentation and negotiation skills
  • Understanding of Software development lifecycle and delivery methodology, including Agile based PM frameworks, SAFe

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. 

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box! 

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) 

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward. 

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 

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Posted: 2020-11-18 Expires: 2020-12-25

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Service Provider CX Project Manager

Cisco Systems Inc.
Carolina Shores, NC 28467

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