12 days old

Project Manager - AMERICAS Focus CX Ops-Labops

Cisco Systems Inc.
Carolina Shores, NC 28467

The Business Entity: The Customer Experience organization accelerates our customers success and generates profitable growth for Cisco and our partners, by delivering the best Customer Experience in the industry. Organizations that deliver great customer experiences will realize true business impact through better operating efficiencies, improved customer loyalty, and growth.

Who Youll Work With: Customer Experience (CX) Labs are the global labs for the CX organization, providing lab equipment and lab services to customer service engineers (CSEs) in the Technical Assistance Center (TAC) for customer case troubleshooting and CSE training. We also provide support labs for teams supporting large customer deployments and require advanced lab build-outs. CX Labs is a cutting-edge, fast paced, and fun team that holds a great reputation for service excellence. Business Operations is a small team of business professionals within CX Operations - LabsOps is focused on exceptional labs business outcomes.

What you will do: Project Manager Business Operations. There are several initiatives that need a project/program manager to focus on. In this role, you will use common industry-accepted project/program management skills to manage projects end-to-end, report on projects and programs that are in flight or externally managed and help the business operations manager with other business management needs.

Who You Are: The candidate should have significant experience and expertise in project management with some exposure to program management, Minimum Qualifications include:

  • Associates Degree or equivalent experience
  • Working knowledge of Microsoft Office 360 Suite (Excel, Word, PowerPoint)
  • Outstanding written, spelling, grammar, presentation, and verbal communication skills
  • Capable of working effectively with global teams
  • Exceptional team player with the ability to quickly develop and foster cross-functional relationships
  • Ability to prioritize work using accepted project/program management methodologies and deliver expected results
  • Self-starter with work independently with minimal supervision
  • Organized and detail-oriented, with a high level of integrity and reliability


At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything people, process, data and things and we use those connections to change our world for the better.
  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices
  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

Cisco Covid-19 Vaccination Policy
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco requires all new hires to be fully vaccinated against COVID-19 in the U.S., unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.


Posted: 2022-05-11 Expires: 2022-06-10

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Project Manager - AMERICAS Focus CX Ops-Labops

Cisco Systems Inc.
Carolina Shores, NC 28467

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