1+ months

Project Manager, Senior Specialist (Government)

Oakton, VA 22124
AT&T Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We recruit, develop, and empower a diverse, high-performing workforce which is passionate about what they do, committed to our shared values and dedicated to our customers mission.

Our DHS Team supports our Nations law-enforcement, national security, and homeland security, providing, operating and assuring mission-critical wireless services (including FirstNet), for the full spectrum of mission execution.

AT&T is seeking a deputy program manager to support the US Secret Service enterprise mobility program. Responsibilities will include working collaboratively with the AT&T Account Team, AT&T Program Team and our DHS customers. to successfully manage the customer service inquiry, ordering, provisioning and billing process. Growth is available as AT&T continues to add other work for the US Department of Homeland Security.

**Job Duties/Responsibilities:**

+ Responsible for processing customer orders and service inquiries through the AT&T mobility process. Includes account set up, post award- pre order responsibilities, ensuring correct order issuance, troubleshooting issues that impact the provisioning process, insure order completion and successful, accurate billing to the customer.

+ Fulfill custom reporting requirements as specified by the USSS customer

+ Work closely with the Lead Program Manager, serving as an advisor on how AT&T mobility order processing and customer support functions

+ Work closely with the AT&T Account Team in responding to customer inquiries for both new and existing mobility service.

+ Support the AT&T Account Team and AT&T Program Team in applying management skills to all aspects of program success as measured by customer satisfaction, financial objectives, contributions to the responsible AT&T business unit, and performance of assigned personnel, including matrix staff.

**Required Clearance:**

+ Be US citizen eligible to obtain a US Secret Service Security check.

**Required Qualifications:**

+ Position requires a detail oriented individual with a background in customer facing support.

+ Fluency in AT&T Mobility processes and electronic systems as well as an established contact network with the AT&T teams and staff that support mobility products, FirstNet in particular.

+ The Candidate must have strong problem solving skills and the ability to work collaboratively with the customer and the other members of the AT&T team.

+ Anticipates potential problems, identifies risks, and plans contingencies.

+ Able to work independently when provided with broad objectives.

+ Able to work multiple issues simultaneously while maintaining professional composure.

+ Ability to effectively convey ideas, facts, and directions in either written or verbal form, both informally and formally.

**Desired Qualifications:**

+ Experience in working in teams, including external groups such as customers and other contractors, involved with complex financial transactions and direct customer support.

**Education:** B.A. or B.S.
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.


Posted: 2021-05-19 Expires: 2021-11-11

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Project Manager, Senior Specialist (Government)

Oakton, VA 22124

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