24 days old

Provider Account Coordinator - Pomona, CA Telecommute or Eden Prairie, MN Telecommute

Pomona, CA 91766 Work Remotely
  • Job Code
    890079

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.


Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic. It's challenging. And addressing the challenges is being led by companies like UnitedHealth Group. Now, you can take advantage of some of the best training and tools in the world to help serve our members. You'll handle 50 - 70 calls per shift, always remembering to bring compassion and a sense of engagement to enhance the customer experience. 


The Provider Account Coordinator is responsible for handling inquiries from network providers on status updates for patient accounts, inquiries on payments and education regarding provider portal. This role will support the Provider Account Representative to maintain relationships with network providers.

 

Primary Responsibilities:

  • Work closely with assigned Provider Account Representative to facilitate strong relationships with providers and their staff and provide support where needed

  • Answer incoming phone calls from hearing providers and identify the type of assistance the provider needs (EG. Benefit and eligibility, payment inquiries, authorizations, portal support)

  • Listen actively and respond to questions in a positive manner

  • Navigate computer systems to provide appropriate status updates to the caller. Submit escalations as needed to appropriate department for resolution

  • Communicate and collaborate with other departments to resolve issues

  • Meet key performance indicators such as schedule adherence, attendance and call metrics

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Posted: 2020-09-01 Expires: 2020-10-08

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Provider Account Coordinator - Pomona, CA Telecommute or Eden Prairie, MN Telecommute

UnitedHealth Group
Pomona, CA 91766

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