17 days old

Provider Strategic Account Services Resolution Specialist - TN, VA, or US Remote

Franklin, TN 37064 Work Remotely
  • Job Code
    893073

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.


It's that time, isn't it? You're ready for the next step forward and an opportunity to build on your skills.  And it just so happens that there's never been a better time to become a part of the team at UnitedHealthcare, part of the UnitedHealth Group family of businesses. Now, you can take advantage of some of the best training and tools in the world to help serve our members by interfacing and solving issues with their health care providers. As part of our Provider Services group, the quality of support you deliver will directly translate into better care for their patients This is no small opportunity. This is where you can bring your compassion for others while building your career.


This role is equally challenging and rewarding. You'll be on the phone for long periods of time interacting with providers with the intent to develop a relationship with them. Within a high volume setting, you'll need to develop knowledge of our various products and multiple levels of benefits within each product in order to best assist our providers / customers. 


This position is full - time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (7:00am - 7:00pm). It may be necessary, given the business need, to work occasional overtime.  


We offer 8 weeks of paid training. The hours during training will be 8:00am to 4:30pm Monday - Friday. Training will be conducted virtually from your home.

 

What we do defines who we are. Take a deeper look at how we're providing support during this global health crisis and search for a way you can get involved. View our Covid - 19 Resources Page at: https://info.uhg.com/


Primary Responsibilities:

  • Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and   identify the type of assistance the provider needs
  •  Perform adjustments for complex, closed, denied and simple claims 
  •  Ensure provider satisfaction by delivering status updates and following through to resolve   issues
  •  Identify, anticipate and resolve provider issues to better serve the provider; eliminating the   need for future calls 

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Posted: 2020-10-08 Expires: 2020-11-07

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Provider Strategic Account Services Resolution Specialist - TN, VA, or US Remote

UnitedHealth Group
Franklin, TN 37064

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