15 days old

Provider Verification Outreach & Data Specialist - Dublin, OH

Dublin, OH 43017
  • Job Code

Welcome to one of the toughest and most fulfilling positions available, where you personally make an impact to the members and providers we serve. Already one of the world's leading Healthcare companies UnitedHealth Group is restlessly pursuing new ways to improve our service levels and help people lead healthier lives.  We offer the latest tools, intensive training program, and nearly limitless opportunities for advancement.


Expanding access to affordable, high quality health care starts here. This is where bold people with big ideas are writing the next chapter in health care. Join us and start doing your life's best work.SM


Positions in this function are equally challenging and rewarding. You will be responsible for activities related to verifying our current provider demographic data, ensuring the accuracy of our online provider directories that connect members to the right providers at the right time, maximizing our provider and member experience. Activities will include: placing outbound calls to provider offices, entering changes to demographic data in multiple applications, and ensuring continuity with downstream systems. Know that we place high standards on our data integrity (up to 24 data elements) and on our quality.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of  8:00am - 4:30:00pm. It may be necessary, given the business need, to work occasional overtime.

Training will be conducted virtually from your home. 

What we do defines who we are. Take a deeper look at how we're providing support during this global health crisis and search for a way you can get involved. View our Covid-19 Resources Page at: https://info.uhg.com

Primary Responsibilities:

  • Placing outreach calls to network provider offices, conducting between 75 to 100 calls per day, to validate current Demographic data.
  • Deliver information and questions in a positive manner to facilitate strong relationships with providers and their office staff.
  • Direct access to complete system updates that feed to online provider directories.
  • Managing follow-up activities for timely inventory management of work in queue.
  • Respond to providers' inbound calls, returned faxes and emails with a sense of urgency
  • Completing work while on the phone with the provider office, or via spreadsheets of data, or returned faxes.
  • Providing feedback and attending coaching to improve individual performance.

This role is equally challenging and rewarding. You'll interact with providers with the intent to develop a relationship with them. Within a high volume setting, you'll need to develop knowledge of our various products and multiple levels of benefits within each product in order to best assist our providers/customers. 

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.



Posted: 2020-10-15 Expires: 2020-11-14

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Provider Verification Outreach & Data Specialist - Dublin, OH

UnitedHealth Group
Dublin, OH 43017

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