13 days old

Regional Provider Manager

Vista, CA 92084
\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cstrong\u003EPOSITION PURPOSE\u003C/strong\u003E\u003Cbr /\u003E The Regional Provider Manager (RPM) builds, manages, and facilitates the sourcing and pipeline growth of qualified residential third-party service providers. This includes partnering with the capacity planning team based at the Store Support Center (SSC), identifying new pipeline sources within market, leveraging local market teams across The Home Depot to identify prospective service providers (SP), and utilizing the third partner SP skill building program for interior makeover products as needed. The RPM is responsible for ensuring sufficient SP capacity to meet installation targets while maintaining an understanding of current SP capacity trends and ensuring an effective post onboarding engagement and ramp-up process is occurring. This position ensures maintenance of capacity in their assigned region, timely onboarding of SPs, and adherence to Service Provider compliance standards. \u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EMAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003Cbr /\u003E 40% - Service Provider Pipeline - Identifies capacity needs through analytics, reporting tools, and related systems to drive service provider applicant invites and conversion through the onboarding process. Utilizes various techniques effective for the market being supported, partners with internal THD teams such as Service Provider Management, compliance, and local field install management teams. Operates proactively by visiting job sites, supply warehouses, and HD Pro Desks, conducting neighborhood canvassing, sourcing via online services (Angie\u0027s list, home advisor, etc.), and holding sourcing events at stores. Applies knowledge to support navigation of state and county insurance requirements. In partnership with the field execution team, will evaluate and utilize programs such as the 3rd Party SP Skill Building Program to grow the local labor force. \u003Cbr /\u003E 30% Service Provider Engagement - Drives an effective business integration and install job ramp-up process to improve pipeline conversion and retention success through a standardized post onboarding experience. Ensures industry install standards are followed to meet or exceed THD customer experience iVOC goals. Evaluates region ramp-up effectiveness through standard benchmarks such as 90-day, 6month, and 1 year utilization milestones. Drives utilization rates to lower service provider turnover through effective transition from post onboarding to utilization. Ensures benchmarking and alignment is occurring with peer teams to leverage best practices. \u003Cbr /\u003E 30% Compliance \u0026 Partnership Reviews - Drives compliance coordination among region SP teams through region reporting, periodic badge audits, and job site visits. Improves provider post onboarding experience by creating, measuring, and improving region-wide proficiency milestones at 30, 60, 90, and 120 days where SP job assignments and installed revenue volume are measured and improved. Prepares and conducts Service Provider Partnership Reviews to walk through prior quarter or half install history, job management, install pace, iVOC, efficiency, business growth opportunities, and overall status of the service provider\u0026rsquo;s business as it relates to the contract terms with THD.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003ENATURE AND SCOPE\u003C/strong\u003E\u003Cbr /\u003E This position reports to Regional General Manager \u003Cbr /\u003E This position has 0 Direct Reports \u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EENVIRONMENTAL JOB REQUIREMENTS\u003C/strong\u003E\u003Cbr /\u003E \u003Cstrong\u003EEnvironment:\u003C/strong\u003E\u003Cbr /\u003E Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003ETravel: \u003C/strong\u003E\u003Cbr /\u003E Typically requires overnight travel 20% to 50% of the time.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EAdditional Environmental Job Requirements: \u003C/strong\u003E\u003Cbr /\u003E Typically requires travel 35% of the time\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003Cbr /\u003E Must be eighteen years of age or older.\u003Cbr /\u003E Must be legally permitted to work in the United States.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EAdditional Minimum Qualifications:\u003C/strong\u003E\u003Cbr /\u003E - Must pass drug test \u003Cbr /\u003E - Must pass background check \u003Cbr /\u003E - Must pass pre-employment test if applicable \u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EEducation Required:\u003C/strong\u003E\u003Cbr /\u003E The knowledge, skills and abilities typically acquired through the completion of a bachelor\u0027s degree program or equivalent degree in a field of study related to the job.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EYears of Relevant Work Experience: \u003C/strong\u003E6 years\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EPhysical Requirements:\u003C/strong\u003E\u003Cbr /\u003E Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EAdditional Qualifications:\u003C/strong\u003E\u003Cbr /\u003E This information indicates the general nature and level of work performed by associates in this role. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this role. This description supersedes any previous or undated descriptions for this role. Management has the right to add or change the duties of the position at any time.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EPreferred Qualifications:\u003C/strong\u003E\u003Cbr /\u003E - Construction/home improvement industry experience \u003Cbr /\u003E - Prior experience managing residential home improvement install projects \u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EKnowledge, Skills, Abilities and Competencies:\u003C/strong\u003E\u003Cbr /\u003E - Excellent communication skills \u003Cbr /\u003E - Strong time management and organizational skills \u003Cbr /\u003E - Strong negotiating skills \u003Cbr /\u003E - Strong business acumen \u003Cbr /\u003E - Problem solving and multi-tasking skills \u003Cbr /\u003E - Collaborative leadership skills where strong value is placed on partnerships\u003C/div\u003E


Posted: 2020-11-12 Expires: 2020-12-12

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Regional Provider Manager

Home Depot
Vista, CA 92084

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