1+ months

Registration Supervisor - Phoenix, AZ

Phoenix, AZ 85003
  • Job Code

Healthcare isn't just changing. It's growing more complex every day. ICD - 10 Coding replaces ICD - 9. Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and Healthcare organizations continue to adapt, and we are vital part of their evolution. And that's what fueled these exciting new opportunities.


Who are we? Optum360. We're a dynamic new partnership formed by Dignity Health and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we'll leverage our compassion, our talent, our resources and experience to bring financial clarity and a full suite of Revenue Management services to Healthcare Providers, nationwide.


If you're looking for a better place to use your passion, your ideas and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.SM


The Registration Supervisor is responsible for the supervision of the daily operations specific to their unit. The Supervisor oversees and directs work team's production and performance to insure proper utilization and effectiveness of assigned personnel. They are responsible for defining and delegating team member responsibilities to appropriate personnel in order to ensure a smooth, accurate workflow. The Supervisor works in tandem with the other department Supervisors to manage the daily production of the Patient Access team and assists in managing the overall operations of the department.


This position is full-time (40 hours/week) Monday- Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules which may be days, evenings, overnight and or weekends. It may be necessary, given the business need, to work occasional overtime. Our office is located at 350 West Thomas Road, Phoenix, AZ85013.


What we do defines who we are. Take a deeper look at how we're providing support during this global health crisis and search for a way you can get involved. View our Covid - 19 Resources Page at: https://info.uhg.com/


Primary Responsibilities:

  • Have a working knowledge of computer applications
  • Demonstrate Leadership and Analytical Thinking capability
  • Requires working knowledge of insurance including Commercial Contracts, Managed Care, and Government Programs including Federal, State and local agencies
  • Have knowledge of basic medical terminology
  • Organizes workflow to ensure accurate and timely team performance
  • Supervises the work schedule, ensuring adequate and appropriate coverage of all positions at all times
  • Selects, and delegates training and orientation of new staff
  • Assigns staff responsibilities, and evaluates performance
  • Counsels employees on problem areas of registration and performance
  • Works with staff to develop personal development plans, identify areas for improvement, and improve performance
  • Performs interviews, performance appraisals, provides coaching and feedback to staff adhering to the policies and procedures of the admitting department
  • Provides input for, and ensures staff compliance with, established organizational policies, objectives, safety, environmental and infection control standards
  • Possesses knowledge and ability to leverage technology, optimize the utilization of internal resources and improve the quality of work and information flows
  • Participates in administrative staff meetings and attends other meetings as assigned
  • Attends, and sometimes leads departmental meetings and contributes with suggestions, ideas and methods to improve quality of department / hospital operations
  • Reviews operational reports, identifies opportunities and problems and makes recommendations for improving customer service, patient throughput and process flow
  • Generates enthusiasm and commitment among Chandler Regional Medical Center employees; fosters and reinforces tan based results

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.



Posted: 2020-09-22 Expires: 2020-11-20

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Registration Supervisor - Phoenix, AZ

UnitedHealth Group
Phoenix, AZ 85003

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast