1+ months

Renewals Specialist

Cisco Systems Inc.
London, England SW1A 2

What You'll Do

In this exciting role as a Renewals Sales Specialist, you will be focusing on selling to existing Cisco customers and ensure timely renewals of security subscriptions and improve their security posture by upselling new features and products from Ciscos comprehensive security portfolio. You'll have the opportunity to collaborate cross-functionally (integrated sales, inside sales, channels, delivery, operations, and partners) to build credibility, earn trust and provide a single customer-facing solution and view.

In this position, you will work predominantly in a virtual capacity interacting with customers and partners via phone, video and email mediums.

Key Responsibilities and Activities:

  • Achieve sales objectives including quota and productivity requirements and other key performance indicators as determined by sales management.
  • Focuses on current customers and partners sales in an effort to consult and sell specified renewal product and service options including multi-year and coterminous renewals.
  • Supports the pursuit and closure of an annuity renewal emphasizing the value of the product and services. This includes, but is not limited to, maintaining install base data and general sales requests.
  • Increase penetration through the cross and up-selling based on the understanding of the customers' landscape and the ability to recommend improved and complementary solutions.
  • You will be responsible for accurate forecasting and management of the deal through the entire lifecycle (prospecting, deal creation, close, booking, and execution). Tools such as Salesforce.com, My Deal Manager, Cisco Commerce Workspace, and Cisco Services Contract Central/CCW-R will be used during this process.
  • You will focus on renewing existing contracts.
  • Interpret and utilize install base data to produce an accurate renewal list by customer and partner on a quarterly and annual basis and drives that information into the sales motions.
  • Own overall communications and oversee quoting and ordering escalations.

Customer Engagement and Accountability:

  • You may be aligned directly to an account or deployed geographically and based on team coverage and assignment; may sell both directly and through partners.
  • Aggressively engages with customers and partners on their renewal opportunities 120 days before the renewal date.
  • You'll spend > 50% of the time in contact with the customer; mainly interact with information technology, the line of business, and key decision makers.
  • You'll spend 25% - 50% of their time building awareness to assess customers' landscape and inventory in an effort to cross and upsell.

Who You'll Work With

The CX Renewals team is one of Ciscos fastest growing sales teams and is a talent engine for Cisco Sales with diverse and motivated teams that consistently deliver profitable growth.

We serve our customer life-cycle through a series of selling motions to drive higher value and an optimal experience from Cisco solutions to drive relevant business outcomes. We are a global, dynamic team that brings excitement to the sales environment every day. We connect Cisco customers with solutions that can transform their businesses and change the world for the better.

You will discover a creative, flexible and award-winning working environment using the latest Cisco technology to enable and empower you to perform to the very best of your abilities. Our teams adapt quickly to respond to market changes and are all highly encouraged to give back to our local communities

Who You Are

You've got Sales experience in the information technology industry, specifically in areas such as consulting, service delivery management, sales, and partner management, in a quota carrying position. Effectively explores interests and options to reach outcomes that gain the agreement and acceptance of all parties by using legitimate data and objective criteria to support one's proposal. You should have experience in building effective account plans and communicating them to stakeholders. A comprehensive understanding of the Cisco services and Security portfolio, which include Advanced Services and Technical Services, are necessary to be effective in this role.

Required Experience, Skills and Alignment:

  • You have 5+ years of sales experience in the IT industry or equivalent industries.
  • You hold a Bachelor's Degree, preferably in Business or Communications
  • You have analytical skills to interpret data and produce summaries
  • Excellent presentation skills.
  • You have highly developed planning skills and solid relationships building skills.
  • You have a positive attitude, professional work ethic and standards.
  • You have a Strong understanding and aptitude for technology.

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware, but were also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool.


Posted: 2020-02-07 Expires: 2020-04-08

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Renewals Specialist

Cisco Systems Inc.
London, England SW1A 2

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