1+ months

Retail Food Service Manager 2

Sodexo
Boston, MA 02133
**Unit Description**


**You are a customer service enthusiast. Knowing youve achieved great customer satisfaction means everything to you. It does for us, too.**


**Sodexo** is seeking a **Retail Manager 2** at **Boston Childrens Hospital** located in **Boston, MA.** Boston Children's is ranked the number one pediatric hospital in the nation by _U.S. News and World Report (https://www.childrenshospital.org/about-us/us-news-world-report-rankings)_ . It is home to the world's largest pediatric research enterprise, and it is the leading recipient of pediatric research funding from the National Institutes of Health. It is the primary pediatric teaching hospital for Harvard Medical School. Boston Childrens treats more children with rare diseases and complex conditions than any other hospital.


Reporting the GM of Retail Food Service, the Retail Manager will lead a team of frontline employees overseeing operations of a Food Court with branded concepts, a licensed Starbucks store, and coffee carts.


The ideal candidate will have prior food service or retail experience in a management role, exceptional drive and initiative, and excellent communications skills.Come join a creative and innovative team that makes a positive impact on the guest dining experience!


****The work schedule for this position will be** **Primarily Monday-Friday and a mix of morning and eve shifts and one weekend a month** ******


**The successful candidate will:**


+ motivate, coach, mentor and develop frontline (hourly-paid), staff;

+ provide stellar customer service;

+ oversee cash handing processes, and POS programming and maintenance;

+ ensure company food and physical safety programs and standards are followed;

+ conduct retail brand standard audits (in-house and national brands);

+ maintain integrity of retail branded concept standards (national and in-house brands);

+ manage the opening and closing the operation as well daily retail food service operations;

+ ensure all needed signage (including digital) is in place;

+ manage vendor relationships and compliance; and/or

+ maintain all product merchandising, marketing and ordering standards are in place.


**Is this opportunity right for you? We are looking for candidates who have:**


+ have a work history demonstrating strong leadership skills and the ability to work collaboratively with all levels of the organization;

+ possess the ability to manage multiple priorities, demonstrate professional communication skills, and exhibit a passion for a high-level of customer service;

+ exhibit flexibility to take on additional responsibilities as needed; and/or

+ demonstrate working knowledge of automated food inventory, ordering, production and management systems as well as menu graphics programs.


Learn more about **Boston Childrens Hospital** Here (https://www.childrenshospital.org/about-us) .


**Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.**


**Not the job for you?**

At Sodexo, we offer Culinary positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States.Continue your search for Culinary jobs (http://bit.ly/SdxCulinaryjobs) .


**Working for Sodexo:**

At Sodexo, you will find the ingredients for a great culinary career. With benefits including schedules that encourage work-life balance, reimbursement of association dues and continuing education opportunities, youll enjoy an improved quality of life thats unique in the hospitality industry.


_Employees who work in Healthcare are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status as required by applicable law and/or client requirements._


**What We Offer**


Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.


**Position Summary**


Responsible for food quality & customer service in an operation that may have branded concepts or other retail offerings. Directs the work of hourly & supervisory food service workers.

Key Duties

- Ensures there is a zero harm mindset for ourselves, our customers, our food & employees.

- Directs daily operations of food quality & customer service in a retail food operation that may include branded concepts ensuring that employees have appropriate equipment, supplies and resources.

- Manages cash handling protocols & control procedures according to Sodexo policies.

- Maintains client satisfaction for food quality & customer service.

- Accountable for the execution of service quality by maintaining the highest level of delivery.

- Supervises day-to-day work activities of food service workers.


**Qualifications & Requirements**


Basic Education Requirement - High School Diploma or GED or Equivalent

Basic Management Experience - 1 year


Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


**Location** _US-MA-BOSTON_


**System ID** _865991_


**Category** _Food Service_


**Relocation Type** _No_


**Employment Status** _Full-Time_


**Posted Range** _$46700 to $70950_

Categories

Posted: 2022-09-22 Expires: 2023-02-12

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Retail Food Service Manager 2

Sodexo
Boston, MA 02133

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