1+ months

Retail Manager 2

Cleveland, OH 44114

Unit Description

Sodexo Healthcare has a fantastic opportunity for a highly passionate, experienced, organized, and disciplined individual with a strong commitment to food operations to join our team at University Hospitals Cleveland Medical Center as a Retail Manager 2.  

This position will directly oversee the retail operations for the Atrium Cafeteria and Einstein's Bros Bagels.


4:30pm-2:30am shift.  Monday-Friday, no weekends, some holidays


Qualified candidates must have a strong background in retail operations, systems, process improvement, human resource management, and organizational skills. Strong communication skills, the ability to work and excel in a fast-paced environment, and a strong knowledge in food safety and sanitation are just a few of the qualities that candidates should possess.  Position will manage up to 55 employees and be responsible for over 7 million in volume.


University Hospitals is a world renowned health care network and is anchored by the flagship facility, University Hospitals Cleveland Medical Center. This 1,032 registered bed academic medical center and tertiary-care hospital is ranked by U.S. News and World.


Sodexo is an international organization whose mission is to \"Improve the Quality of Daily Life for Everyone We Serve\".  This is a unique opportunity for someone who is hands on in driving results to join a growing health care organization.  The Retail Manager will have direct oversight of retail operations including: Atrium Cafeteria and Einsteins Brothers Bagels. This position is responsible for delivering Sodexo procedures and directing all food service operations. The best qualified candidate will be a self-starter with stellar communication skills, both written and oral, and the ability to effectively manage multiple priorities in a dynamic environment. We are looking for an individual with a background in Healthcare and with management experience in a retail setting.

 Responsibilities will include but not limited to:

  • Cash handling/management
  • Training & development of staff
  • Direct customer and client interaction
  • HR functions (recruiting, interviewing, disciplinary)
  • Ensuring quality standards and compliance with HACCP guidelines
  • Supervision of 55 client employees
  • Employee engagement  

Sodexo may require a pre-employment investigation of your criminal conviction history, educational background, past employment, and activities that may relate in any way to your potential fitness for employment. In addition, you may be required to take and pass a drug test or participate in a medical screening, such as TB or respiratory testing, depending on the position and type of unit at issue.

Position Summary

Responsible for food quality & customer service in an operation that may have branded concepts or other retail offerings. Directs the work of hourly & supervisory food service workers.Key Duties- Ensures there is a zero harm mindset for ourselves, our customers, our food & employees.- Directs daily operations of food quality & customer service in a retail food operation that may include branded concepts ensuring that employees have appropriate equipment, supplies and resources.- Manages cash handling protocols & control procedures according to Sodexo policies.- Maintains client satisfaction for food quality & customer service.- Accountable for the execution of service quality by maintaining the highest level of delivery. - Supervises day-to-day work activities of food service workers.   



Qualifications & Requirements

Basic Education Requirement - High School Diploma or GED or Equivalent Basic Management Experience - 1 yearSodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


Posted: 2019-09-25 Expires: 2019-11-24

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Retail Manager 2

Cleveland, OH 44114

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast