Unit Description

Sodexo is seeking a Retail Food Service Manager at SSM Health St Louis University Hospital in St. Louis, MO, a level 1 trauma center, teaching facility with 356 licensed beds. The Retail Food Service Manager will have oversight of our retail food service operation including; Starbucks, and internal and external catering services. Strong operational background with success in a union environment, driving employee engagement and the customer experience who will take initiative to drive outcomes. 

 Responsibilities and key expectations for this position include:

• have oversight of day-to-day operations;

• deliver high quality food service;
• maintain HACCP and safety standards for the operation 
• achieve company and client financial targets and goals;
• create a positive environment with front-line staff to enhance engagement; and
• ensure Sodexo Standards of operations meet or exceed goals.
• Maintain Sodexo's cash handling standards, accounting, and reporting processes
• Help promote and drive wellness program menus and offerings

Position Summary

Responsible for food quality & customer service in an operation that may have branded concepts or other retail offerings. Directs the work of hourly and supervisory food service workers, as well as other managers.Key Duties- Ensures there is a zero harm mindset for ourselves, our customers, our food & employees.- Directs daily operations of food quality & customer service in a retail food operation that may include branded concepts ensuring that employees have appropriate equipment, supplies and resources.- Manages cash handling protocols & control procedures according to Sodexo policies.- Maintains client satisfaction for food quality & customer service.- Accountable for the execution of service quality by maintaining the highest level of delivery. - Supervises day-to-day work activities of food service workers, supervisors & managers. 

Qualifications & Requirements

Basic Education Requirement - Associate's Degree or equivalent experienceBasic Management Experience - 2 years Basic Functional Experience 1 year of work experience in concessions, retail sales, or store operations

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.