1 day old
2018-06-212018-07-21

Returns Team Supervisor

Cisco Systems Inc.
  • Job Code
    1233343
Returns Team Supervisor

Returns Team Supervisor

  • Location:
    Chicago, Illinois, US
  • Area of Interest
    Business Strategy and Operations
  • Job Type
    Professional
  • Technology Interest
    Cloud and Data Center
  • Job Id
    1233343
New

Cisco Meraki is searching for a Returns Team Supervisor to join our Operations team in Chicago! As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. We also understand, by simplifying powerful technology we can free passionate people to focus on their mission. Our Operations team handles the processing and delivery of Meraki products to customers around the world, and that is something that you feel passionate about. Are you ready to join the team?


You:

You will be responsible for building out and managing the Returns team to make sure all tasks are being completed within designated SLAs. You will be required to handle both internal and external issues, to suggest solutions to complex problems and to represent the interests of the Returns team. You are a confident person with sound judgment and good communications skills, who is able to manage their team through the various changes and challenges this growing company may present.


What You Will Do:

  • Returns processing: Understand process return transactions of incoming equipment from our warehouses from beginning to end
  • Answer questions from the team regarding the Return Team’s SOPs
  • Report and help update any inefficiencies within SOPs
  • Warranty Replacement order processing: Process time sensitive/urgent orders to ship to customers around the world
  • Verify necessary certifications for importation into certain countries as necessary
  • Liaise with Meraki Support team as necessary
  • Workload management: Ensure that the team is processing orders efficiently and distributing tasks accordingly
  • Checking that SLAs are being met daily
  • Handling critical issues in conjunction with the Returns team manager
  • Liaising between different departments to handle problems with orders and critical issues to the right party as needed
  • Training: Assist in training incoming new hires for Chicago office
  • Provide additional training to the team as needed
  • Team Management: Address any immediate performance issues and provide mentorship on resolving deficiencies
  • Collaborate with the team on a regular basis to track progress and help develop a career path
  • Help the Returns team manager to update the team on process changes
  • Inter-department collaboration: Work with various departments regarding projects and/or concerns related to returns processes

Requirements:

  • Bachelor's degree
  • 2 - 3 years of transactional operations experience, with 1 year of being in a team lead role, is preferable
  • Proven record of attention to detail
  • Excellent interpersonal skills (phone, email and meetings)
  • Ability to adapt to changing conditions and work assignments
  • Excellent organizational and teamwork skills.
  • Familiarity with Salesforce and Dynamics GP (or other ERP system) preferred.

Are you wondering what it is like to work at Cisco Meraki? Picture a breathtaking office, balanced catered meals, fully stocked kitchens, onsite gym and paid time off to volunteer. Meraki Cisco has built an amazing equal opportunity focused office where employees thrive. With that said, we are confident you will love it here. Check out more of our benefits on our job page, at https://meraki.cisco.com/jobs, and we look forward to talking with you soon.

Cisco is an Affirmative Action and Equal Opportunity Employer and all people will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

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Returns Team Supervisor

Cisco Systems Inc.

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