15 days old

SaaS Ops SNOW Developer

Cisco Systems Inc.
Bengaluru, KA 560002

CX SaaSOps SNOW Engineer

Who You Are

SaaSOps ServiceNow developer with day-to-day responsibility of working with Business CX Applications teams and Leads to design and implement of SNOW integration. To do this the Engineer should have required technical skills, deep knowledge of the required area and ability to learn and adapt to the needs of program. With this in mind, an understanding of the business needs, process understanding, and mindset is vital.

We are seeking high energy and experienced applicants who possess the following skills and experience:

    • 10+ years of experience in working in complex environment supporting ITSM technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.
    • Critical thinking and big picture understanding of how platform should be built and maintained to enable applications scaling, security and resiliency.
    • Good Interpersonal Communication Skills and you are willing to work with remote team.
    • Accountability: You are a results-oriented teammate who leads by example, holds self-accountable for performance, takes complete ownership, and champions all aspects of customer and project initiatives.
    • Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members.
    • Always should be ready to learn new technology, tools and process.

What youll do:

  • Excellent verbal and written communication skills to a variety of technical and non-technical audiences is a requirement.
  • Excellent organizational skills.
  • Experience working in a team environment with a documented software development process; within an Agile methodology like Scrum.
  • Ambitious and hardworking individual who enjoys hard problems
  • Should have the thirst for learning new technology
  • Technically able to get things done while providing guidance to other team members



    1. Hands-on experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management or other ITSM application.
    2. Hands on experience with extending the ServiceNow schema to custom applications.
    3. Create and manage scripts and workflow.
    4. A fundamental understanding of ITSM, ITIL or CMDB
    5. Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications.
    6. Experience with relational databases (e.g. MySQL, Oracle).
    7. Exposure to ServiceNow platform capabilities and tools like Discovery and Orchestration (Mid-server).
    8. Understands technical and functional design requirements related to ServiceNow-Secops module.
    9. Proven experience in Agile environments.


    Good to have

      1. ITIL V3 Certification.


      Who you'll work with:

      • The CX Cloud Operations, part of the CX Engineering seeks a highly motivated Servicenow Developer to join some of the industry's brightest minds for integration of ITSM flow with various CX Applications that are being built and planned. You will work with the CX Applications and CX Platform team to make sure we provide world class Support for best Customer Experience. This is a critical role that requires us to work with various other organizations outside of CX.

      Why Cisco

      • #WeAreCisco, where each person is unrivaled, but we bring our talents to work as a team and make a difference. Heres how we do it.
      • We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware, but were also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!
      • But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
      • Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take ambitious steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.
      • So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool.


      Posted: 2020-11-09 Expires: 2020-12-09

      Before you go...

      Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

      Share this job:

      SaaS Ops SNOW Developer

      Cisco Systems Inc.
      Bengaluru, KA 560002

      Join us to start saving your Favorite Jobs!

      Sign In Create Account
      Powered ByCareerCast