23 days old

SaaS Technical Seller

Dublin, DUBLIN D15
  • Job Code

Your Role and Responsibilities

A role for an experienced SaaS technical seller with strong industry, technical and domain skills in the given
solution segment. Manages a small set of large IBM SaaS clients with full accountability for
Client Satisfaction (Health), adoption (Stickiness), and reducing churn.
Measurements are net recurring revenue growth, contract extension rates, overall customer satisfaction.

Adoption product best practices, Track usage metrics to help client with adoption, eg use more product features
Best practices of existing solution (Demo product features, settings, etc.)
Track client ROI for given SaaS Solution and compare to client expectations, ID potential satisfaction issues
Track client health & provide Client Success Dashboard updates. Execute Account Health Transformation Plans.
Identifies new Opportunities for Customer Expansion, discuss new product releases and features
Provide visibility to client RFEs and their business case and context
Loss Review with Customers loss report and trending
Facilitate client communications into IBM internal groups
Identify client education needs (both formal and informal)
Own engagement with Development, Dev Ops, Product, and Support escalations related to client
Continuous focus support to NAM/CER regarding all Contract Extensions
Measure and track client sat via NPS scores
Drive References and Customer Case Studies
Participates and contributes to QBRs
Coordinate user events, drive speakers and set up round tables, CAB, CAC

At least 2-5 years experience in SaaS Techinical Sales
Demonstrable Relationship Management skills
Readiness to travel 25% travel annually (maybe more)
English: Fluent

Required Professional and Technical Expertise
At least 2-5 years experience in SaaS Techinical Sales
Demonstrable Relationship Management skills
Readiness to travel 25% travel annually (maybe more)
English: Fluent

Preferred Professional and Technical Expertise

About Business Unit
Digital Sales is a specialized sales organization with a purpose-built infrastructure consisting of Global Digital Sales Centers in Atlanta GA, Chicago IL, Dallas TX, and Littleton MA. Digital Sales teams engage with clients of all sizes and markets to grow their businesses by solving strategic and tactical business problems with IBM's proven cognitive and cloud technology solutions.

Your Life @ IBM

About IBM

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2019-08-25 Expires: 2019-09-24

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SaaS Technical Seller

Dublin, DUBLIN D15

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